Comprehensive Worldwide Track & Trace

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MetaPack Track & Trace

Customers now expect accurate, consistent information about the status of their parcel, no matter where in the world its coming from. Delivering a consistent experience to customers is no easy task as events and statuses vary greatly across carriers.

To enable full end-to-end tracking, MetaPack translates over 25,000 status events across all carriers into 61 common events that are easily understood by consumers and customer service teams. This ensures Track & Trace information can be communicated to customers in a consistent way, regardless of who delivers the parcel, and ensures customer service teams are kept informed and can effectively manage any issues. All despatch data is automatically archived for seven years, ensuring all historical data is readily available if required.

MetaPack enables the delivery of status updates directly over SMS and email, and can be supported by branded Track & Trace pages to further strengthen brand loyalty.



  • Proactive outbound customer communications via e-mail & SMS to manage customer expectations


  • Allows customer service teams to deal with WISMO calls in one place and in a consistent way that does not require to learn each carrier’s systems – simplifying the process and decreasing the cost of dealing with calls


  • Track & Trace provides consumers with one destination to get tracking updates, whatever the carrier, which improves user experience and reduces inbound calls to customer service teams

82% Options-Box-2

of consumers say its important that a retailer communicates the tracking status

81% Track-Box-2

say they track their parcel 2 or more times


85% Track-Box-3

like to track by email, while 45% like to track by mobile