Notifications Webhook
Build customer loyalty with essential parcel updates
Increase customer satisfaction by preempting customer queries with proactive tracking updates.
Why provide regular tracking updates?
Consumers expect them and you could be losing out on repeat customers…
%
are unlikely to shop with a company again following a negative delivery experience.
%
consider not being informed of an exception as a bad delivery experience.
%
of parcels encounter at least one exception during the delivery process.
%
are unlikely to shop with a company again following a negative delivery experience.
%
consider not being informed of an exception as a bad delivery experience.
%
of parcels encounter at least one exception during the delivery process.
Boost post-purchase engagement
Become a brand your customers can trust and rely on
Control your delivery experience workflows
Quickly mitigate and resolve delivery issues that have the potential to negatively impact customer satisfaction.
Our enriched data indicates whether the parcel is likely to encounter an exception or if a fatal event has occurred, so you can take action. You could proactively send a replacement, and by communicating this to your customer, you’re able to turn a negative experience into a positive one.
Proactively send key parcel journey updates
Send your customers normalized notifications detailing high-level events such as ‘In transit’, ‘Out for delivery’, ‘Delivered to neighbor’, and more.
Engage your customers with the updates they care about the most and significantly reduce the number of ‘Where is my order?’ queries your customer service teams receive.
Take control of your tracking communications
We provide you with the data you need to harness the full potential of your tracking communications. Build them into your current strategy, add your tone of voice, and use your desired channels.
Maintain compliance, view analytics, and better manage costs with your existing supplier contracts.
Easily configure and test webhook functionality
We provide an easy-to-use self-service UI where you can configure and test your webhooks in a matter of minutes.
You can define the webhook URL and attribute security credentials. Start receiving delivery notifications that you can push to your provided email service, your CRM, or even your business intelligence tools and communicate them right away.
