eCommerce Returns Software

Effortlessly Process
Returns Online

Offer self-service returns through an online portal, reducing customer service contact and manual administration.

Delivery Tracking

Cut customer contact via self service

Delivery Tracking

Create loyalty with hassle-free returns

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Retain revenue by promoting exchanges

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Reduce shipping costs and recover fees

Is the cost of managing returns eroding your margin?

Returns can cost retailers double the outbound delivery costs

%

of online purchases are returned and this is rising each year.

%

of shoppers admit ordering multiples of the same item to decide at home.

%

of retailers have had to increase prices to counter rising returns volumes.

%

of retailers say that managing returns processes impacts their profit.

%

of online purchases are returned and this is rising each year.

%

of shoppers admit ordering multiples of the same item to decide at home.

%

of retailers have had to increase prices to counter rising returns volumes.

%

of retailers say that managing returns processes impacts their profit.

Improve your customer’s returns experience

Allow your customers to create and track returns through a branded portal

Delivery Tracking Convert more eCommerce sales

Easily integrates into
your website

Apply your branding and quickly integrate returns with your website and order feed, for a seamless customer journey.

Adds choices and
cuts shipping costs

Customize carriers used for each region, and add convenient ways to ship returns including printer-free labels.

Automates your return
policy globally

Let the portal automatically enforce your policy, while enabling self-service returns, in over 200 countries and 30 languages.

Tracks returns and
captures insight

Allow customers to easily track their returns, speed up refunds while you capture valuable insight into return trends via reports.

Offer global returns with over 100 major carriers
covering nearly 200 countries

Offer global returns with over 100 major carriers
covering nearly 200 countries

Easy online returns

Here’s how customers use your returns software…

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The customer accesses the returns through your website, with over 30 languages supported

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They select an item(s) for refund or exchange in a few simple clicks
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The return shipping option that’s most convenient for them is chosen
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The customer accesses the returns through your website, with over 30 languages supported
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The customer can then print or download their return label for printer-free QR scanning from a smartphone
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The parcel is dropped at one of over 380,000 locations worldwide or collected from their chosen address
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Returns status can be checked from the portal, while SMS alerts also provide tracking updates
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They receive refund from as fast as the very first carrier scan, creating a happy and loyal customer
Online Returns Step 1

Integration and set up is fast and simple

Automate your policy and launch returns globally

Integrate order feed

Our API or plug-ins to major online shopping carts

Configure your policy

Select return reasons, time limits, warehouse locations, product restrictions and more

Select carrier services

Select services for each region and apply your own rates or ask about our pre-agreed contracts

Set up any fees

Configure free or paid returns, with the ability to either process payment in the portal or deduct costs from the refund

Plug-ins available for all major ecommerce platforms

Create loyalty and repeat purchases

Offer an exceptional returns experience

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Offer cross-border returns

With 30 languages for the portal, local carrier services and over 380,000 drop-off points, make managing your cross-border returns simple and easy

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Improve conversions

Promote a more favourable returns policy then link the portal into your website to drive customer returns through the store to increase sales opportunities

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Increase customer retention

Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery

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Communicate better, refund faster

Make the returns tracking self-service through the portal and SMS alerts, and enable faster refunds from as early as first carrier scan

Reduce the cost to managing returns

Reduce your reverse supply chain costs

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Reduce shipping costs by 57%

Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.

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Cut customer service contact by 40%

Provide a hassle-free self-service portal while keeping customers informed of their returns with SMS alerts, while letting you refund as early as the first carrier scan.

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Turn refunds into exchanges

Help ensure you retain revenue by promoting exchanges. Customers can pick from products you have made available for exchange from within the returns software including alternative colors and sizes.

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Recover shipping charges

Tailor your approach for different markets by offering free or paid returns, taking payment via the portal, or deducting it from refunds, allowing you to recover costs.

Best Product at eCommerce Expo

Ready to automate your returns?
Learn more about the Returns Portal