Cut customer contact via self service
Create loyalty with hassle-free returns
Retain revenue by promoting exchanges
Reduce shipping costs and recover fees
Is the cost of managing returns eroding your margin?
Returns can cost retailers double the outbound delivery costs
of online purchases are returned and this is rising each year.
of shoppers admit ordering multiples of the same item to decide at home.
of retailers have had to increase prices to counter rising returns volumes.
of retailers say that managing returns processes impacts their profit.
Improve your customer’s returns experience
Allow your customers to create and track returns through a branded portal
Offer global returns with over 100 major carriers covering nearly 200 countries
Easy online returns
Here’s how customers use your returns software…
The customer accesses the returns through your website, with over 30 languages supported
They select an item(s) for refund or exchange in a few simple clicks
The return shipping option that’s most convenient for them is chosen
Any fees are collected through secure and easy payment options
The customer can then print or download their return label for printer-free QR scanning from a smartphone
The parcel is dropped at one of over 380,000 locations worldwide or collected from their chosen address
Returns status can be checked from the portal, while SMS alerts also provide tracking updates
They receive refund from as fast as the very first carrier scan, creating a happy and loyal customer
Integration and set up is fast and simple
Automate your policy and launch returns globally
Integrate order feed
Our API or plug-ins to major online shopping carts
Configure your policy
Select return reasons, time limits, warehouse locations, product restrictions and more
Select carrier services
Select services for each region and apply your own rates or ask about our pre-agreed contracts
Set up any fees
Configure free or paid returns, with the ability to either process payment in the portal or deduct costs from the refund
Plug-in available for all major ecommerce platforms
And many more…
Create loyalty and repeat purchases
Offer an exceptional returns experience
Offer cross-border returns
With 30 languages for the portal, local carrier services and over 380,000 drop-off points, make managing your cross-border returns simple and easy
Promote a more favourable returns policy then link the portal into your website to drive customer returns through the store to increase sales opportunities
Increase customer retention
Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery
Communicate better, refund faster
Make the returns tracking self-service through the portal and SMS alerts, and enable faster refunds from as early as first carrier scan
Reduce the cost to managing returns
Reduce your reverse supply chain costs
Reduce shipping costs by 57%
Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.
Cut customer service contact by 40%
Provide a hassle-free self-service portal while keeping customers informed of their returns with SMS alerts, while letting you refund as early as the first carrier scan.
Turn refunds into exchanges
Help ensure you retain revenue by promoting exchanges. Customers can pick from products you have made available for exchange from within the returns software including alternative colors and sizes.
Recover shipping charges
Tailor your approach for different markets by offering free or paid returns, taking payment via the portal, or deducting it from refunds, allowing you to recover costs.
Best Product at eCommerce Expo
Ready to automate your returns?
Learn more about the Returns Portal