eCommerce Returns Software

Effortlessly Process Returns Online

Offer self-service returns through an online portal, reducing customer service contact and manual administration.

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Cut Customer Service Contact

Cut customer contact via self service

Shipping Fulfill Delivery Promises

Create loyalty with hassle-free returns

Shipping Handle Massive Volume

Retain revenue by promoting exchanges

Shipping Handle Massive Volume

Reduce shipping costs and recover fees

Is the cost of managing returns eroding your margin?

Returns can cost retailers double the outbound delivery costs

%

of online purchases are returned and this is rising each year.

%

of shoppers admit ordering multiples of the same item to decide at home.

%

of retailers have had to increase prices to counter rising returns volumes.

%

of retailers say that managing returns processes impacts their profit.

Improve your customer’s returns experience

Allow your customers to create and track returns through a branded portal

Repeat Customers

Offer global returns with over 100 major carriers covering nearly 200 countries

Hermes
Royal Mail
DPD
UPS
DHL
Mondial Relay

Easy online returns

Here’s how customers use your returns software…

Online Returns Step 1

The customer accesses the returns through your website, with over 30 languages supported

Delivery Tracking - Social

They select an item(s) for refund or exchange in a few simple clicks

Delivery Tracking - Social

The return shipping option that’s most convenient for them is chosen

Delivery Tracking - Social

Any fees are collected through secure and easy payment options

Delivery Tracking - Social

The customer can then print or download their return label for printer-free QR scanning from a smartphone

Delivery Tracking - Social

The parcel is dropped at one of over 380,000 locations worldwide or collected from their chosen address

Delivery Tracking - Social

Returns status can be checked from the portal, while SMS alerts also provide tracking updates

Delivery Tracking - Social

They receive refund from as fast as the very first carrier scan, creating a happy and loyal customer

Integration and set up is fast and simple

Automate your policy and launch returns globally

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Integrate order feed

Our API or plug-ins to major online shopping carts

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Configure your policy

Select return reasons, time limits, warehouse locations, product restrictions and more

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Select carrier services

Select services for each region and apply your own rates or ask about our pre-agreed contracts

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Set up any fees

Configure free or paid returns, with the ability to either process payment in the portal or deduct costs from the refund

Add convenient delivery choices

Plug-in available for all major ecommerce platforms

SAP Hybris
Magento
Salesforce
Shopify Plus
B G Commerce
Shopify

And many more…

Create loyalty and repeat purchases

Offer an exceptional returns experience

Cross Border Returns

Offer cross-border returns

With 30 languages for the portal, local carrier services and over 380,000 drop-off points, make managing your cross-border returns simple and easy

Improve Conversions

Improve conversions

Promote a more favourable returns policy then link the portal into your website to drive customer returns through the store to increase sales opportunities

Shipping Fulfill Delivery Promises

Increase customer retention

Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery

Delivery Tracking

Communicate better, refund faster

Make the returns tracking self-service through the portal and SMS alerts, and enable faster refunds from as early as first carrier scan

Reduce the cost to managing returns

Reduce your reverse supply chain costs

Reduce Shipping Costs

Reduce shipping costs by 57%

Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.

Delivery Tracking

Cut customer service contact by 40%

Provide a hassle-free self-service portal while keeping customers informed of their returns with SMS alerts, while letting you refund as early as the first carrier scan.

Retain Revenue

Turn refunds into exchanges

Help ensure you retain revenue by promoting exchanges. Customers can pick from products you have made available for exchange from within the returns software including alternative colors and sizes.

Recover Shipping Charges

Recover shipping charges

Tailor your approach for different markets by offering free or paid returns, taking payment via the portal, or deducting it from refunds, allowing you to recover costs.

Best Product at eCommerce Expo

Ready to automate your returns?

Learn more about the Returns Portal