eCommerce Returns Software
Effortlessly Process
Returns Online
Offer self-service returns through an online portal, reducing customer service contact and manual administration.
Cut customer contact via self service
Create loyalty with hassle-free returns
Retain revenue by promoting exchanges
Reduce shipping costs and recover fees
Is the cost of managing returns eroding your margin?
Returns can cost retailers double the outbound delivery costs
%
of online purchases are returned and this is rising each year.
%
of shoppers admit ordering multiples of the same item to decide at home.
%
of retailers have had to increase prices to counter rising returns volumes.
%
of retailers say that managing returns processes impacts their profit.
%
of online purchases are returned and this is rising each year.
%
of shoppers admit ordering multiples of the same item to decide at home.
%
of retailers have had to increase prices to counter rising returns volumes.
%
of retailers say that managing returns processes impacts their profit.
Improve your customer’s returns experience
Allow your customers to create and track returns through a branded portal
Easily integrates into
your website
Apply your branding and quickly integrate returns with your website and order feed, for a seamless customer journey.
Adds choices and
cuts shipping costs
Customize carriers used for each region, and add convenient ways to ship returns including printer-free labels.
Automates your return
policy globally
Let the portal automatically enforce your policy, while enabling self-service returns, in over 200 countries and 30 languages.
Tracks returns and
captures insight
Allow customers to easily track their returns, speed up refunds while you capture valuable insight into return trends via reports.
Offer global returns with over 100 major carriers
covering nearly 200 countries
Offer global returns with over 100 major carriers
covering nearly 200 countries
Easy online returns
Here’s how customers use your returns software…
The customer accesses the returns through your website, with over 30 languages supported
Featured report
A Retailers’ Guide
to Returns
As ecommerce continues to go from strength to strength, returns are a reality that retailers must contend with. The trouble is, returns can become very costly. When they’re not processed efficiently, returns can quickly eat into profit margins and keep valuable inventory offline.
Integration and set up is fast and simple
Automate your policy and launch returns globally
Integrate order feed
Our API or plug-ins to major online shopping carts
Configure your policy
Select return reasons, time limits, warehouse locations, product restrictions and more
Select carrier services
Select services for each region and apply your own rates or ask about our pre-agreed contracts
Set up any fees
Configure free or paid returns, with the ability to either process payment in the portal or deduct costs from the refund
Plug-ins available for all major ecommerce platforms
Create loyalty and repeat purchases
Offer an exceptional returns experience
Offer cross-border returns
With 30 languages for the portal, local carrier services and over 380,000 drop-off points, make managing your cross-border returns simple and easy
Improve conversions
Promote a more favourable returns policy then link the portal into your website to drive customer returns through the store to increase sales opportunities
Increase customer retention
Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery
Communicate better, refund faster
Make the returns tracking self-service through the portal and SMS alerts, and enable faster refunds from as early as first carrier scan
Reduce the cost to managing returns
Reduce your reverse supply chain costs
Reduce shipping costs by 57%
Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.
Cut customer service contact by 40%
Provide a hassle-free self-service portal while keeping customers informed of their returns with SMS alerts, while letting you refund as early as the first carrier scan.
Turn refunds into exchanges
Help ensure you retain revenue by promoting exchanges. Customers can pick from products you have made available for exchange from within the returns software including alternative colors and sizes.
Recover shipping charges
Tailor your approach for different markets by offering free or paid returns, taking payment via the portal, or deducting it from refunds, allowing you to recover costs.
Best Product at eCommerce Expo
