Delivery Tracking Software

Branded tracking to enhance your eCommerce experience

Cut your cost-to-serve by anticipating your customer’s needs and increase revenue by advertising to an engaged audience.

Measuring shipping performance for…

The importance of tracking

Our research told us that…

82% of consumers want tracking updates to come directly from the retailer

90% of consumers track their orders, with a significant amount checking more than twice

32% of consumers say poor tracking played a role in their negative delivery experience

82% of consumers want tracking updates to come directly from the retailer

90% of consumers track their orders, with a significant amount checking more than twice

32% of consumers say poor tracking played a role in their negative delivery experience

Seamlessly launch your tracking page

Improve customer satisfaction and reduce customer contact

Delivery Tracking Convert more eCommerce sales

Customize with your branding

Upload your brand’s logo, font and colors to quickly launch your own tracking experience

Easily create, edit and publish pages

Effortlessly update your tracking page with code-free editing tools for easy administration

Craft messages using your tone of voice

Create messages that resonate with your shoppers and inspire loyalty using a familiar, on-brand tone of voice

Create multiple tracking sites

Create and manage multiple instances of the tracking portal to support sub-brands or regional versions

Increase revenue

We enable you to add navigation links to your best-converting pages on your eCommerce store, driving traffic back to your site. You can also add timely promotional messages and carefully placed adverts to grab the attention of engaged customers.

Strike the perfect balance between increasing conversions and delivering an excellent customer experience.

Cut your cost-to-serve

Significantly reduce WISMOs

Provide the tracking information your customers demand, all on one page. We will inform them precisely when, where, and by whom their parcel will be delivered, even for multi-parcel orders.

If that’s not enough, we also include specific events such as carefully crafted exception messaging, a progress bar, as well as a carrier and support link to calm any delivery anxiety.

Manhattan Integration-Free and fast integration

Dynamic and intelligent tracking pages

Content changes depending on the parcel journey, outbound, or returns, ensuring you provide consumers with the most relevant updates.

Manhattan Integration-Seamlessly fulfill your orders

Support for several shipping methods

Whether you ship to home, your stores or to PUDO locations, Delivery Tracker supports the display of this information, sharing useful location information to drive collection success.

Manhattan Integration-Effortlessly manage the warehouse

Preview and instantly deploy changes

Our self-service admin means you can test and make changes without the need for development work. Immediately measure the impact of your changes.

Best practice delivery tracking software UX

Expertly built and beautifully-designed

Delivery Tracking

Tested with real consumers

Built using significant consumer testing to ensure it’s the experience shoppers want

Delivery Tracking

Accessible for everyone

Designed to WCAG 2.1, AA standards to offer user accessibility for everyone.

Delivery Tracking

18+ months of client research

Focused on the most relevant tracking functionality as derived from significant primary research with retailers

Delivery Tracking

Local language of your customer

Our tracking software has been carefully translated into over 23 languages, so you can provide outstanding global tracking.

Cut unnecessary contact

Truly anticipate customer needs

  • Show relevant delivery updates and exceptions to immediately answer customer queries
  • Track all types of orders, including multi-parcel, multi-carrier, PUDO and collect from store
  • All carrier events are converted into easy to understand, consistent, jargon free messages
Phasion Generic PUDO MultiParcel
Add convenient delivery choices

Typical client savings mean Delivery Tracker could
pay for itself in less than three months

30%

reduction in customer service contact

 

20%

increase in click throughs

20+

net promoter score

82% of consumers want tracking updates to come directly from the retailer

90% of consumers track their orders, with a significant amount checking more than twice

32% of consumers say poor tracking played a role in their negative delivery experience

Tired of hearing ‘where’s my order?

Learn more about Delivery Tracker