A good consumer delivery experience is about the ability to track and return parcels easily and to change delivery arrangements in flight. Understanding post-purchase preferences is as important as understanding the factors that persuade consumers to proceed to checkout. This chapter will cover: 1. How shoppers prefer to track their deliveries 2. How to succeed
For retailers and brands, it is essential to understand the behaviour and changing needs of online consumers and to strategically contribute to the evolution of eCommerce.
We've partnered with local and global associations to provide the latest industry data, facts and insights, gathered through a series of comprehensive whitepapers, surveys and reports, so you can prepare to embrace innovation and business transformation.
As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020. This series (with an additional webinar for each section) will cover: 1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen
Consumer behaviour is changing and returns are on the rise. Returns are an essential part of the post-purchase experience, and should be simple, easy and convenient. Retailers and brands need to ensure they can provide a superior returns experience across the globe that drives customer loyalty and repeat business. Failure to implement a successful returns
58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our research into how successful top-ranking retailers and brand provide delivery options online. See the
This guide focuses on enabling U.S. retailers and brands to grow in Europe, a rewarding market for those who can compete by providing a superior customer delivery experience. The insights in this guide help retailers and brands understand the delivery challenges they must consider to determine their cross-border delivery strategy. For U.S. retailers and brands
Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery: Metapack Consumer Research Report examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This year’s report reveals how today’s consumers increasingly expect to be able to curate their own delivery experience – determining exactly when,
With store closures reaching record levels over the past year, retailers must diversify and find new solutions that match the consumer’s desire for omnichannel shopping and delivery if they are to survive. The Ship from Store model is an innovative way for retailers to respond to the changing delivery landscape by making use of their
Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: UK Market Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This report reveals how today’s UK consumers increasingly expect to be able to curate their own delivery experience
Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: North American Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This report reveals how today’s US and Canadian consumers increasingly expect to be able to curate their
A Metapack review of the top trends and market developments that will shape the eCommerce value chain of 2020 The retail eCommerce landscape is undergoing an unprecedented wave of innovation and fast-paced change. With disruption becoming the new norm, this Metapack study evaluates the key trends set to influence delivery models and shape the eCommerce value