Designed for developers
Our Delivery Tracking API helps you…
Cut “WISMO” contacts by up to 35%
By creating your own customer experiences that anticipate tracking queries
Reduce first response time by 93%
By giving Customer Service teams access to accurate tracking data
Automate responses to 85% of cases
By integrating tracking data from the world’s carriers into customer service AI
Cut “WISMO” contacts by up to 35%
By creating your own customer experiences that anticipate tracking queries
Reduce first response time by 93%
By giving Customer Service teams access to accurate tracking data
Automate responses to 85% of cases
By integrating tracking data from the world’s carriers into customer service AI
Don’t ship with Metapack? No problem…
Effortlessly track, however you ship
Track any shipment
Easily query the API
Get full order journeys
Track 300+ carriers
Cut WISMO Contact
Build your own ecommerce tracking experiences
Create tracking features in areas like the ‘my account’ section of your website or app or even create your own tracking portal.
Drive traffic back through selling channels to increase upsell. Then anticipate customer queries to reduce service team contact.
Enhance your customer experience
Don’t just settle for carrier events, get enriched tracking data
Communicate pre-ship events
Track return shipments
Show product information
Create workflows for exceptions
Remove carrier data confusion
Accurately time-stamp each event
Create journey progress bars
Tracking in 20+ languages
Speed up resolution time
Empower service agents with tracking data
Embed rich tracking information into your CRM allowing your teams to quickly and successfully answer customer queries and manage delivery expectations.
Reduce CS demand
Automate customer service responses
Automate responses to customer tracking related queries by integrating with AI. Help close tickets quickly while cutting manual intervention by support teams.
Want to Learn more about our Delivery Tracking API?
