TDC Global 2019

TDC Global took place on 26th February 2019 at the Royal Lancaster Hotel, London. The Delivery Conference is the annual, must-attend event for anyone with an interest in the future of eCommerce delivery. Each year, this incredibly valuable global event brings the community together to digest market trends, share innovative ideas and strategy, discuss challenges of meeting customers’ ever-increasing expectation of their retail and delivery experience and network with peers.

Whitepapers

The Delivery Options Benchmark

58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our …


Delivering Customer Experience
Delivering to Europe – A Guide for U.S. Retailers and Brands​

This guide focuses on enabling U.S. retailers and brands to grow in Europe, a rewarding market for those who can compete by providing a superior customer delivery experience. The insights in this guide help retailers and brands understand the delivery …


state of ecommerce report uk insights
2018 State of eCommerce Delivery Report – UK Insights

Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: UK Market Insights, examines how the delivery choices shoppers encounter influence the online purchasing decision …


state of ecommerce report north american insights
2018 State of eCommerce Delivery Report – North American Insights

Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: North American Insights, examines how the delivery choices shoppers encounter influence the online purchasing dec …


Blog

what is ship from store

Consumer expectations are now higher than ever when it comes to delivery. A critical challenge for retailers and brands is how to innovate to provide a differentiated customer delivery experience. The answer? Ship from Store. What is Ship from Store? S …

peak season update

Welcome back to our latest update on the Peak season! Happy New Year! The weekend of 28th to 31st December was up 20% compared to last year. Destination growth for Australia The split of orders was 69% domestic and 31% international, very similar to la …

MetaPack 2018 State of eCommerce Delivery Consumer Research Report

We recently hosted a webinar discussing the findings from the 2018 State of eCommerce Delivery: Metapack Consumer Research Report. This report surveyed 3,597 consumers in Canada, France, Germany, the Netherlands, Spain, the UK and the US. We focused on …

peak trading update

Welcome back to our latest update on the Peak season! If you celebrate Christmas we hope you had a wonderful time celebrating. The weekend of 21st to 24th December was up an enormous 42% compared to last year. A surge in Next Day deliveries The split o …

Events and Webinars

The customer delivery experience podcast

Episode 5   For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to pr …

The customer delivery experience podcast

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should the …

The customer delivery experience podcast

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retaile …

The customer delivery experience podcast

Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us thro …