25 minutes on Delivery Options

Episode 5   For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Ship from Store

Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to

7 steps to move your Brick and Mortar store online during COVID

As countries around the world continue to grapple with COVID-fueled closures, more customers than ever are doing their shopping online. In many cases, this shift will be a permanent one, with Accenture predicting delivery companies will retain up to 50% of the peak volume they have experienced this year.  If you’re the owner of a classic Brick and

A quick guide to Brexit ecommerce readiness

It may have taken a backseat while the world has been grappling with the coronavirus, but Brexit is still looming on the horizon. The deadline for the UK and EU to agree on the terms for the UK’s exit from the Union – 1 January 2021 – is fast approaching, and it’s time for retailers to take steps to ensure a smooth transition for their delivery supply chains.  The impact of Brexit on ecommerce  There’s still

Metapack and Wall Street Journal outline ‘Commerce without Chaos’

With a 45% rise in ecommerce spending this Q2, many retailers are struggling to keep up. They see welcome opportunities to grow sales and acquire new customers, but their old systems simply weren’t designed to pivot and scale to meet demands like these. In challenging times, retailers need new ecommerce solutions, and that’s why they come to

Pandemic shopping: stemming the flow of WISMO calls 

Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security.   What’s even more stressful is the process of waiting for a parcel to arrive. Customers get nervous about their orders during a crisis, and are much more likely to call customer service