12 minutes on Ship From Store

As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to consider when

25 minutes on Delivery Options

Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Avoiding fuel surcharges

Minimizing fuel surcharges this retail peak season There’s no shying away from it: the upcoming retail peak season will likely be characterized by rising operating costs and reduced consumer spending. Factors like the cost-of-living crisis, global inflation and rising energy prices are putting financial pressure on retailers, as well as the customers that generally provide

Economic Crises: Identifying Consumer Behaviour Patterns

Over the past several years, consumers have been anything but predictable. As retailers grapple with yet another crisis that’s rewriting the rules of effective supply chains, online conversion and consumer loyalty, Metapack and Retail Economics have researched how the cost-of-living crisis is influencing customer behaviour, the potential long-term impact of the current cost-of-living crisis, and

Peak Delivery: The Cost-of-Living Crisis Impact on 2022 Holiday Spending

Peak season is in grasp, and the ‘cost of living crisis’ is bearing down on households hard. This uncertain future has made planning for this year’s shopping season challenging. Customer behaviour has been difficult to predict and the extent of this economic shift has been murky at best. The UK is expected to be the