The Delivery Conference 2020

Watch the recorded sessions from this years’ event below

Morning Plenary

Welcome – Bruce Fair, Chief Revenue Officer, Metapack

The roadmap to customer centricity
Martin Newman, Founder, the Customer First Group

Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture

Theatre 1 – Global eCommerce

Customer experience – making your mum proud
David Ashwell, Managing Director, AO Logistics

Convenience, customers and cash: a view of future eCommerce
Ben Farrell, Partner & Head of Operational Support, Waitrose & Partners and John Lewis & Partners

Metapack tracking product launch
Emma Clarke, Product Manager Metapack

Customer insight: focus on delivery
Chris Haighton, Head of Logistics, Shop Direct, The Very Group

Automatisation by purchasing thanks IoT & Cloud Technology. Conrad way to “zero click” purchasing
Ales Drabek, Chief Digital & Disruption Officer, Conrad Electronic SE

Sustainability & eCommerce delivery
Tom Forbes, SVP Carriers, Metapack

Theatre 2 – Delivery Download

Yodel International: creating a product that supports our clients’ needs
Sam Holden, Chief Commercial Officer, Yodel & CollectPlus with Lindsay-Jane Vines, President, Thane UK

Future forward: exploring the space ahead
Garrett Bridgeman, Managing Director of Mails & Parcels, An Post

Solutions Theatre

The jaded last mile: why retailers need to regain control of their delivery operations for a sustainable future
Byron Dunne, General Manager, Northern Europe, Urbantz

The returns experience
Shea Felix, Senior Director, GlobalPost

Loqate & what3words : eliminate failed deliveries
Giles Rhys Jones, Chief Marketing Officer, what3words and Matthew Furneaux, Global Commercial Director, Loqate (GBG)

eCommerce in Southeast Asia
Syed Ali Ridha Madihid, Co-founder, Janio Asia

How top retailers out-convenience the competition
Rob Shaw, Managing Director EMEA, Fluent Commerce

Future of eCommerce

Metapack product update
Duncan Licence, VP Product & Partnerships, Metapack

The new consumer psychology: what you really need to know in an online world
Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections

Dragon’s Den, curated by Validify, featuring: Data Chemist; FoundIt; Go InStore

Afternoon Plenary

AI and the future of business
Daniel Hulme, CEO, Satalia

Closing remarks
John Clem, General Manager