The Delivery Conference 2020
Watch the recorded sessions from this years’ event below
Morning Plenary
Welcome – Bruce Fair, Chief Revenue Officer, Metapack
The roadmap to customer centricity
Martin Newman, Founder, the Customer First Group
Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture
Theatre 1 – Global eCommerce
Customer experience – making your mum proud
David Ashwell, Managing Director, AO Logistics
Convenience, customers and cash: a view of future eCommerce
Ben Farrell, Partner & Head of Operational Support, Waitrose & Partners and John Lewis & Partners
Metapack tracking product launch
Emma Clarke, Product Manager Metapack
Customer insight: focus on delivery
Chris Haighton, Head of Logistics, Shop Direct, The Very Group
Automatisation by purchasing thanks IoT & Cloud Technology. Conrad way to “zero click” purchasing
Ales Drabek, Chief Digital & Disruption Officer, Conrad Electronic SE
Sustainability & eCommerce delivery
Tom Forbes, SVP Carriers, Metapack
Theatre 2 – Delivery Download
Yodel International: creating a product that supports our clients’ needs
Sam Holden, Chief Commercial Officer, Yodel & CollectPlus with Lindsay-Jane Vines, President, Thane UK
Future forward: exploring the space ahead
Garrett Bridgeman, Managing Director of Mails & Parcels, An Post
Solutions Theatre
The jaded last mile: why retailers need to regain control of their delivery operations for a sustainable future
Byron Dunne, General Manager, Northern Europe, Urbantz
The returns experience
Shea Felix, Senior Director, GlobalPost
Loqate & what3words : eliminate failed deliveries
Giles Rhys Jones, Chief Marketing Officer, what3words and Matthew Furneaux, Global Commercial Director, Loqate (GBG)
eCommerce in Southeast Asia
Syed Ali Ridha Madihid, Co-founder, Janio Asia
How top retailers out-convenience the competition
Rob Shaw, Managing Director EMEA, Fluent Commerce
Future of eCommerce
Metapack product update
Duncan Licence, VP Product & Partnerships, Metapack
The new consumer psychology: what you really need to know in an online world
Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections
Dragon’s Den, curated by Validify, featuring: Data Chemist; FoundIt; Go InStore
Afternoon Plenary
AI and the future of business
Daniel Hulme, CEO, Satalia
Closing remarks
John Clem, General Manager
