SEAMLESS GLOBAL RETURNS AND EXCHANGES

Reduce costs. Simplify the process. Turn every return into a sales opportunity.

REQUEST DEMO

Drive customer loyalty with the world’s easiest returns

  • Self-service returns portal on mobile, tablet and desktop
  • Returns portal and customer communications in 25+ languages
  • Quick label printing and paperless returns makes it easy for customers
  • Convenient pick-up and drop-off (PUDO) locations
  • Low cost local shipping, local currency (when customer required to pay)
  • Flexible payment methods including Paypal, Venmo, Apple Pay and Google Pay
  • Process refunds and replacements faster by having a local warehouse receive returns
  • Keep customers informed and reduce customer service enquiries by 40%*

Efficiently manage your global reverse supply chain

  • Give customers a consistent brand experience through one online portal
  • Significantly reduce customer service calls and call handling time
  • Place stock back in the supply chain and available for sale more quickly
  • Reduce shipping costs with local returns processing, consolidation, negotiated carrier rates and optimal carrier selection in each country
  • Reduce carbon footprint with efficient supply chain management
  • Easily manage multiple brands

How much do your customers value returns? A lot.

 

%

choose retailers with an easier returns process

%

view return options before completing an order

%

are willing to pay more for a premium return option

Source: Metapack State of eCommerce Delivery Report

Fully branded return experiences integrated into your website

  • Online branded portal for mobile, tablet and desktop
  • Integrate with your website in minutes using iFrame or URL redirect
  • Customized experience fits your business, products and brand
  • Alternate product recommendations featured during the returns process
  • More than 25 languages supported

Easy, customer-friendly workflow

1. Customer enters order number and zip code or scans QR code
2. Customer is shown the items in the order and selects items for return
3. Customer selects from a list of carrier and drop off options
4. Items for exchange are confirmed and return label is ready for printing

Dramatically reduce operating costs with smarter returns

  • Manage returns from 200+ countries and territories
  • Leverage Metapack warehouses in 130+ countries and 470+ carriers
  • Clearly display eligible return items, increase compliance and reduce costs
  • Reduce waste and costs by eliminating pre-printed labels in every box
  • Use returns feedback for better inventory planning
  • Reduce return costs with carrier selection and negotiated rates
  • Cut parcel journeys by 65% and reduce carbon footprint

Intelligent return routing and quicker re-stocking

  • Customer ships to 130+ in-country or regional warehouses worldwide
  • Locally grade your returns to either consolidate, refurbish, destroy or resell
  • Redirect consolidated returns to the locations where they sell best
  • Send them back to you, itemized by pallet, at the most cost efficient time or on a daily, weekly or monthly basis depending on volumes
  • We can resell your returned items on 25+ global marketplaces and turn your returns into cash
  • Have full back-end control to determine non-refundable items and set prices for each carrier

Full visibility for your customer and your service team

  • Clearly communicate your returns policy to customers
  • Keep customers informed throughout the returns process
  • Goods are scanned and inspected as soon as received
  • Identify the costs of items sent for return before they leave the customer
  • Use photos to document returns and destroyed items
  • Fully integrated with your CRM system

Turn every return into a new order

  • Deliver a stellar returns process that generates new sales
  • Increase sales with marketing and promotions on the returns page
  • Display alternate product recommendations after customer completes return
  • Offer store credit as an instant refund option