Metapack is delighted to announce that it has won the ‘Returns Initiative of the Year’ award at the 2016 Retail Week Supply Chain Awards, for providing a seamless Returns experience for the fast growing fashion etailer.

For boohoo and other leading retailers and brands, Returns represents the next differentiation battlefield – because online consumers are demanding a simple and transparent process that’s convenient and utterly simple to use.

It’s also perhaps no surprise to find that today’s savvy digital consumers say that their decision to buy online is increasingly influenced by the returns options on offer.

boohoo has ensured that its delivery strategy has been deeply embedded into the brand, offering ‘24/7 fashion’ around the world. Alongside it’s now award winning Returns Portal, boohoo’s offer of ‘Unlimited Next Day Delivery’ and ‘Free Returns’ to fashion fans around the world has proven to generate impressive sales and profit growth.

About the project needed a comprehensive returns service that would seamlessly integrate with their existing business infrastructure to ultimately drive and improve customer experience. The main achievements include:

  • Complete traceability of the end-to-end returns journey
  • Return reasons made available for Quality Control and Buying Teams
  • Full visibility of returns for Customer Service teams
  • Reduced number of WISMO-type (Where Is My Order) calls
  • Clear customer communication at key stages of the returns process
  • Outstanding customer experience for customers
  • Reduced operational costs by eliminating the need to print and dispatch millions of returns labels with original orders.

Our congratulations go to boohoo and the Metapack team involved – as well as all the 2016 Retail Week Supply Chain Awards winners.

The Returns Initiative of the Year
WINNER: boohoo with Metapack, Returns Portal

The Arrow XL Collaboration Award
WINNER: East of England Co-op, Sourced Locally

The Savills Property of the Year
WINNER: Missguided with XPO Logistics

The Wincanton Delivery Initiative of the Year
WINNER: The John Lewis Partnership with Clipper Logistics

The Evri Transformation Award
WINNER: Chain Reaction Cycles

The DP World Disruptor of the Year

The Cognito IQ Innovation Project of the Year
WINNER: with Smiths News and Pass My Parcel

The Uniserve International Supply Chain Project of the Year
WINNER: Signet Jewelers, Responsible Sourcing Protocol for Diamonds

The MIQ Logistics Award for Supply Chain Excellence (SMEs under £150m turnover)
WINNER: The, Global Logistics by a SME

The BiS Henderson Third Party Logistics Provider of the Year
WINNERS: Wincanton and XPO Logistics

The Clipper Team of the Year
WINNER: Hobbycraft, Reduce Stockholding Whilst Improving Availability

The Rising Star of the Year
WINNER: Thomas Barradell, Marks & Spencer with XPO Logistics

The Evri Grand Prix Award
WINNER: East of England Co-op

Watch a testimonial video.