Join Metapack and Forrester Consulting for a webinar on 27th November to explore how to use delivery to drive differentiation in eCommerce

London, UK – 18th November 2014 – The Metapack Group, the leading provider of eCommerce technology delivery services, Metapack is hosting a webinar on teh 27th November featuring Forrester Consulting to bring you research illustrating how to boost eCommerce revenue by enhancing delivery capabilities.

As consumer demand increasingly raises the expectation bar for online shopping, retailers are now beginning to acknowledge the significant impact fulfilment has on customer satisfaction and repeat purchase. This is supported by recent research from Forrester which highlights that 80% of retailers have seen a positive and measurable impact on customer satisfaction because of offering multiple delivery options. Moreover, retailers are increasingly using delivery to gain a competitive advantage, with 72% expecting to increase investment in delivery capabilities over the next two years.

However, the fulfilment of online orders continues to be a challenge for retailers. In fact, research shows that 45% of retailers have a challenge with managing multiple technical interfaces across a number of carriers.

To help retailers navigate the evolving delivery landscape, the webinar will cover the following key points:
• Do delivery options have an impact on customer loyalty?
• How are retailers keeping pace with consumer demand?
• Cross border trade: possibility or pitfall?
• Does a multi-carrier strategy mean efficient operations?

Join Angela O’Connell, Marketing and Strategy Director, Metapack and Guest Speaker Michelle Beeson, Analyst, Forrester at 3pm GMT on 27th November for a one hour webinar discussing the above points. This will be followed by a Q&A, giving attendees the chance to discuss in-depth their most pressing delivery management questions.


For more information on how to boost eCommerce revenue through delivery, please download the Forrester Metapack whitepaper here.