Delivery Tracking Software

Cut customer contact while driving repeat purchase

Quickly close the branding gap in your post purchase customer journey with Metapack’s Delivery Tracker.

Increase Engagement

Quickly extend your customer engagement with a branded tracking page

Cut Cost to Serve

Anticipate tracking queries and cut customer service contact

Drive Revenue

Advertise through a new sales channel to highly engaged customers
82% of consumers want tracking
to come from the seller, are you listening?
You promote
You convert
You ship
but don’t track?
Gain repeat customers by
extending your brand engagement

Manage Multiple Tracking Sites

Create and manage multiple instances of the tracking portal to support sub-brands or regional versions

Customise with your Branding

Upload your brand’s logo, font and colours to quickly deploy a branded tracking experience to your customers

Use your Own Tone of Voice

Craft messages that resonate with your shoppers and inspire loyalty using a familiar, on-brand tone of voice
Track with over 490 carriers worldwide
Truly anticipate customer needs
and cut unnecessary contact
Show relevant delivery and tracking updates to immediately answer questions
All of our carrier data is converted into consistent, jargon free messages
Track complete orders, not just individual parcels, with multi parcel tracking
Expertly built and beautifully-designed
using best practise UX principles

Tested with
real consumers

Built using significant consumer testing to ensure it delivers exactly what shoppers want

12 months of
client research

Over 12 months of primary research with retailers on the most relevant tracking functionality

Accessible
for everyone

Designed to WCAG 2.1, AA standard for user accessibility, regardless of any impairments
Promote to an engaged
audience and drive sales
Embed adverts into your portal to encourage repeat purchase
Embed adverts into your portal to immediately answer questions
Track complete orders, not just individual parcels, with multi parcel tracking

Serve local markets the
right tracking experience

Track with carriers from across the world

With over 490 carrier integrations, you can use the right carriers for almost any local market

Local language of your customer

Our tracking messages are carefully translated in 4 languages, with 13 more coming soon

Easily scale to
new markets

Create additional instances to support regional ecommerce strategies
Improve engagement &
customer satisfaction
Integrate with Google Analytics, to track click throughs, traffic, page visits and test content
Capture customer sentiment and measure your experiences by ratings and feedback
Grow your social network by sharing your channels within the page
What makes our tracking
product different?
Track multi-parcel orders through one page
Make tracking messages consistent, regardless of the carrier
Automatically show the right language, properly translated
Integrate with the world’s largest carrier library

Tired of hearing “where is my order?”