SUPPORT PLANS

At Metapack, your success is our success. Our Support plans are designed to give you the right mix of tools, access and expertise so that you can be successful with Metapack while optimising performance, managing risk, and keeping costs under control.

BASIC

HOURS

M – F Local Business Hours

 

RESPONSE TIMES

General Guidance <24 hrs.

System Impaired <1 hrs.

System Down <15 mins.

 

CONTACT OPTIONS

Web/Email Only

PREMIUM

HOURS

24/7

 

RESPONSE TIMES

General Guidance <24 hrs.

System Impaired <1 hrs.

System Down <15 mins.

 

CONTACT OPTIONS

Web/Email/Phone

 

PREMIERE SERVICES

Priority Handling

Technical Account Manager

Solution Architect (additional fees)

New Carrier Development (additional fees)

ENTERPRISE

HOURS

24/7

 

RESPONSE TIMES

General Guidance <24 hrs.

System Impaired <1 hrs.

System Down <15 min.

 

CONTACT OPTIONS

Web/Email/Chat/Phone

 

PREMIERE SERVICES

Priority Handling  

Dedicated Technical Account Manager

Carrier Reviews

Solution Architect – 10 days/year

New Carrier Development (Priority)