Global eCommerce Consumer Report – Post Purchase Experience

A good consumer delivery experience is about the ability to track and return parcels easily and to change delivery arrangements in flight. Understanding post-purchase preferences is as important as understanding the factors that persuade consumers to proceed to checkout. This chapter will cover: 1. How shoppers prefer to track their deliveries 2. How to succeed

Global eCommerce Consumer Report – Exec Summary

As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020. This series (with an additional webinar for each section) will cover: 1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen

A Retailer’s Guide to Returns

Consumer behaviour is changing and returns are on the rise. Returns are an essential part of the post-purchase experience, and should be simple, easy and convenient. Retailers and brands need to ensure they can provide a superior returns experience across the globe that drives customer loyalty and repeat business. Failure to implement a successful returns

The Delivery Options Benchmark

58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our research into how successful top-ranking retailers and brand provide delivery options online. See the

Future of eCommerce: Post-Lockdown Predictions

Recent figures suggest eCommerce sales, driven largely by the onset of the COVID-19 pandemic, have risen 88% globally. With the internet awash with eCommerce experts analyzing the current state of online shopping as well as highlighting the challenges of fulfillment that we’re currently experiencing; focus is beginning to shift to what happens after the crisis,

7 Keys to Retail Stability in the COVID Era

Metapack is uniquely positioned at the core of eCommerce shipping and delivery to witness the critical challenges currently facing all aspects of the retail business. A common and significant concern from retail leadership is ‘How will we survive the COVID era? How can we continue to trade despite store closures, warehouse closures, and general consumer

Webinar Recording: How Delivery Options Let You Differentiate Your Business

Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices. In this webinar, we will highlight the importance of providing flexible and varied customer delivery

Webinar Recording: State of eCommerce Delivery 2018

Most retailers and brands recognise that eCommerce delivery is a key part of improving the customer experience and generating loyalty, but do you recognise the key factors driving the delivery experience for customers? In this webinar, we have highlighted the latest trends and insights from the annual State of eCommerce Delivery Consumer Report – Metapack’s

25 minutes on Delivery Options

Episode 5   For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Ship from Store

Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to

How should retailers adapt returns processes during the Covid-19 pandemic?

Covid-19 has dramatically changed the way customers and retailers operate in eCommerce. As lockdown and social distancing measures come into force on a global scale, eCommerce has had to adapt quickly. In this blog we look into the effect of Covid-19 on UK based eCommerce, and potential strategies to manage returns in this new environment.

Maintaining Customer Confidence in Uncertain Times

As the impact of the COVID-19 pandemic continues to unfold and evolve every day, there is a collective sense of uncertainty that both consumers and businesses are grappling with. Consumer behavior is shifting to prioritize essential items over non-essential items and their need for transparency is greater than ever. eCommerce businesses are in a particularly

Consumption during crisis: eCommerce shopping trends

The evolution of the consumer in a crisis A month ago, when the top of the evening news tailed off to a story of small instances of panic buying toilet paper, the future of today seemed movie-esque in its distance from the current reality. Fast forward to the present and the way we consume; our

Covid-19: Top delivery trends facing retailers

With the Covid-19 outbreak continuing to gain momentum, there is a realization among everyone that disruption will continue for many months. For businesses, there have rarely been tougher times – stock markets are down, there may be a potential recession on the horizon and retailers have closed their physical doors. As millions of consumers are