On-Demand Webinar
2024 Unpacked: Lessons from 2024 and Forecasts for 2025
Angus Knights, Head of Product Success at parcelLab, and Emma Clarke, Senior Director of Product Management at Metapack, unpack the key ecommerce trends and insights that proved transformative for enterprise retailers and brands in 2024.
As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to consider when
Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:
Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,
Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this
The Canadian Union of Postal Workers (CUPW) began a national strike on 15 November, resulting in a full shutdown of Canada Post operations until 16 December, 2024. While collective agreements were reached, ensuring no further disruptions until 22 May, 2025, that window is now almost up. Canada Post received strike notices on 20 May, indicating
Ecommerce has reshaped how businesses reach customers, and now international expansion is the next frontier. The ability to sell across borders presents enormous growth potential, with 73% of online retailers planning to enter new markets within the next year, according to the 2025 Metapack Ecommerce Delivery Benchmark Report. Already, 32% have firm expansion plans in
Consumers want faster, more flexible delivery with greater control. Whether it’s same-day delivery or scheduled time slots, delivery customer expectations are high, and businesses need to adapt. But meeting these demands isn’t easy. Many retailers struggle to bridge the gap between what shoppers expect and what they can realistically deliver. According to the 2025 Ecommerce
As the internet breaks down global barriers, ecommerce is experiencing a shift toward global marketplace expansion. And the evidence is compelling: the 2025 Metapack Benchmark Report reveals that 73% of online businesses plan to explore new markets within the next 12 months. Of those, nearly a third already have firm plans in place to pursue