25 minutes on Delivery Options

Episode 5   For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Ship from Store

Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to

Why American consumers want more delivery options 

In the US, as elsewhere, the coronavirus has led consumers to change the way they shop. Pandemic-fueled lockdowns and store closures have driven a consumer shift online, and many are trying out new ways to shop – and finding they love them! According to McKinsey, 75% of American consumers say they have tried a new shopping behavior in response to economic

Pandemic shopping: how to reassure your customers at checkout

Pandemic-fueled lockdowns and store closures have driven a consumer shift online. Supply chains have struggled to keep up, and while shoppers were initially forgiving, they are quickly losing patience. Meanwhile, increased noise in the digital space is putting even more pressure on retailers to differentiate their offering online – and the checkout experience is a crucial stage to stand

How the pandemic has changed the way we shop

As the coronavirus has spread around the globe, it has caused an impact on human life that is both immense and devastating. But its effects haven’t stopped there. COVID-19 has disrupted virtually every aspect of our lives, including the way we shop.    Consumers are living through a crisis right now, and buying decisions have become stressful as a result. Accenture reports that

Planning for returns in a peak season like no other  

Retailers might be gearing up for an online demand like no other this peak season, but they should also be preparing for the increased volume of returns that will inevitably come with it. Returns is simply a part of online shopping that today’s consumer accepts – if not expects! Indeed, consumers demand just as much ease and convenience through returns as they do