What a difference delivery makes to retail in 2021

Episode 6 What a difference delivery makes to retail in 2021 The last 12 months have seen unprecedented turbulence for the retail industry, with the boom in e-commerce and changing customer expectations upending business models and forcing retailers to adapt their supply chains and delivery processes in order to survive. And as consumers look set

25 minutes on Delivery Options

Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Metapack Delivery Tracker wins highly coveted WPPA Award

We’re thrilled to announce that Metapack’s Delivery Tracker technology has won another award, this time the Innovation award at the highly coveted World Post & Parcel Awards (WPPA) 2021. The category recognizes the organization that has introduced a significant new innovation to the sector that demonstrates quantifiable benefits to its customers. Delivery Tracker was chosen

3 steps to increase conversions with Click & Collect delivery options at checkout

The modern shopper is looking for ways to effortlessly combine ecommerce with an in-store experience. Click & Collect, also known as in-store pickup or BOPIS, is an increasingly popular fulfillment method for those looking to experience the best of both worlds. According to our research, 38% of global consumers plan to increase their use of

SFS Retail: Putting your stores to work in the ecommerce boom

Much of the pandemic-fueled ecommerce growth is here to stay. According to our research, 86% will continue shopping more online long after COVID-19. The pressure is on for physical stores to earn their keep within omnichannel retail. Many top retailers are responding by transforming their physical stores into micro-fulfillment centers through tactics like Ship From

Ecommerce in the next normal: the new role of the store

As COVID-19 lockdowns gradually start to ease, the question on everyone’s lips is: will customers go back to stores? Consumers will always want to shop in-store. And yet, a large portion of ecommerce growth is expected to stay. According to our own research, 86% will continue shopping more online after COVID-19. And 42% plan to