A good consumer delivery experience is about the ability to track and return parcels easily and to change delivery arrangements in flight. Understanding post-purchase preferences is as important as understanding the factors that persuade consumers to proceed to checkout. This chapter will cover: 1. How shoppers prefer to track their deliveries 2. How to succeed

As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020. This series (with an additional webinar for each section) will cover: 1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen

Consumer behaviour is changing and returns are on the rise. Returns are an essential part of the post-purchase experience, and should be simple, easy and convenient. Retailers and brands need to ensure they can provide a superior returns experience across the globe that drives customer loyalty and repeat business. Failure to implement a successful returns

58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our research into how successful top-ranking retailers and brand provide delivery options online. See the

Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices. In this webinar, we will highlight the importance of providing flexible and varied customer delivery

Most retailers and brands recognise that eCommerce delivery is a key part of improving the customer experience and generating loyalty, but do you recognise the key factors driving the delivery experience for customers? In this webinar, we have highlighted the latest trends and insights from the annual State of eCommerce Delivery Consumer Report – Metapack’s

The retail market is in a state of flux with store closures on both sides of the Atlantic reaching record levels over the past year. The ‘retail apocalypse’ is affecting many long-established brick and mortar outlets that cannot withstand the pressure of rising rent and rates and changes in consumer behaviour, including migration to online channels.

Webinar Details: Major US brands and retailers must work harder than ever to meet the changing expectations of online shoppers. Learn how delivery personalization, loyalty programmes and evolving expectations have changed the online shopping experience for good (US focus). Discover how customer delivery influences online purchasing decisions, as consumers place a premium on convenience and