Keep trading despite disruption

As the impact of COVID-19 is felt across global ecommerce, we will help you navigate the core challenges facing retail businesses in order to rise above disruption and continue trading.

No one gives you more access to more delivery options in more places

Regional/National Carriers

Delivery Services

Countries and Territories Served

Pick-Up/Drop-Off Locations

Top retailers trust Metapack with their customer delivery experiences

No one makes it easier to deliver your products to the world

  • Easily expand to new markets with the world’s largest label library
  • Increase conversion and reduce cart abandonment with dynamic delivery options
  • Fulfill every customer delivery promise using real-time data
  • Automatically switch between carriers to reduce costs
  • Use your stores to deliver and return your products
  • Drive customer engagement with smart tracking and returns

“Metapack helped us increase conversion by 23%.”

Head of Purchasing, River Island

The fastest, most reliable carrier integrations with guaranteed 99.99% uptime

  • Experience high availability due to our direct EDI vs carrier APIs
  • Gain direct access to carrier backend technology
  • Easily scale – we process more than 62K transactions per second at peak
  • Ship 10x faster than most carrier APIs – 200ms response times
  • Dedicated account manager plus proactive 24/7 monitoring
  • Trusted by the world’s leading retailers and brands

Leverage our expertise to easily expand into new markets

  • Tap into global markets including USA, Europe, South Korea, Japan, Australia, Russia and China
  • Quickly deploy with local carriers via a single API
  • Leverage our local expertise to choose the right services for every market
  • Access our international network of logistics partners
  • Utilize our warehouse location-finding services
  • Get seamless support for over 180 currencies

Give your customers what they’re asking for…

%

expect delivery options to be displayed on the product page

%

chose retailer because they provided more delivery options

%

of consumers would choose a retailer based on an easier returns process

Source: Metapack State of eCommerce Delivery Report

Grow conversion with unique, personalized delivery options

  • Provide dynamic delivery options and fulfill your customer promise
  • Access 350K+ PUDO (Pick-Up/Drop-Off) locations
  • Offer “Click & Collect” and “Ship from Store” options
  • Display delivery options on product pages
  • Drive conversion, increase customer loyalty and reduce cart abandonment

Fulfill your customer delivery promise using real-time performance data

  • Make informed decisions using historic data from 8 billion+ transactions
  • Get accurate delivery times from carriers to ensure customer satisfaction
  • Adapt delivery options based on variables including weather, strikes and warehouse capacity
  • Track carrier performance and avoid potential delivery issues
  • Understand customer delivery preferences in each location

Build trust with accurate end-to-end tracking

  • Engage customers with branded experiences from order to delivery
  • Manage customer anxiety through real-time communication
  • Let customers select their favorite communication channel (email, SMS, etc)
  • 25,000 status events across all carriers translated into 61 friendly events

Seamless international returns and exchanges

  • Manage global returns through one branded online portal
  • Boost refund speed/order replacement by having a local warehouse receive returns
  • Locally grade your returned products and either consolidate, refurbish, destroy or resell
  • Dramatically reduce return shipping costs and carbon footprint
  • Reduce customer-related service enquiries by 40%
  • Make better buying decisions with real-time insights