We’re thrilled to announce that recently at the eCommerce Awards 2020, Metapack triumphed with not one but two awards. Now in their twelfth year, the eCommerce Awards recognize the very best in innovation and celebrate businesses that continue to break new ground.

Metapack won in the ‘Best B2B eCommerce’ category for its continued commitment, and innovation in providing best-in-class delivery technology to retailers around the world. We also prevailed in the ‘Best Innovation in eCommerce Delivery/Logistics’ category for our pioneering Delivery Tracker solution which saw us came out on top against competitors including Sorted and Intersoft.

What makes Metapack stand out from the competition?

In today’s all-delivery ecosystem, demanding consumers crave frictionless and convenient delivery experiences. In fact, almost 40% of consumers say a bad online shopping experience is enough to turn them off a retailer for good. That’s why top retailers such as ASOS, Adidas and Burberry choose Metapack as their trusted eCommerce partner.

Metapack’s award-winning technology enables retailers to effortlessly meet growing consumer expectations of delivery, while maintaining and optimizing operational efficiency. With a global network of 350+ carriers and 4,000 delivery services, we offer a wide range of personalized delivery services that encompass everything from delivery options to tracking, and even returns

The stakes to ensure business continuity have never been higher. This peak season with retailers forecasting an increase of 50-60% in online sales, why chose risk over proven reliability?

Why Delivery Tracker?

“The winning solution shifts control back to the retailer and has the potential to be a game changer on a global scale” – eCommerce Awards 2020 Judging Panel

Launched in February 2020, our Delivery Tracker, developed and brought to life by our phenomenal and passionate product team, is a branded tracking portal designed to improve customer delivery experience, reduce delivery inquiries and increase customer lifetime value for retailers.


69% of consumers say the ability to track an order is one of their top three considerations when buying a product online.

Delivery Tracker seamlessly connects to any online shopping environment and allows consumers to monitor the delivery status of their parcels in 17 languages, for over 350+ carriers worldwide. Customers can achieve all this without leaving the retailer’s site. Delivery Tracker also works as a powerful retailer marketing tool, displaying customized promotional offers and messages that bring customers back into the purchase cycle.

Find out more about our award-winning Delivery Tracker.