Much of the pandemic-fueled ecommerce growth is here to stay. According to our research, 86% will continue shopping more online long after COVID-19. The pressure is on for physical stores to earn their keep within omnichannel retail. Many top retailers are responding...
As COVID-19 lockdowns gradually start to ease, the question on everyone’s lips is: will customers go back to stores? Consumers will always want to shop in-store. And yet, a large portion of ecommerce growth is expected to stay. According to our own research, 86%...
As countries around the world continue to grapple with COVID-fueled closures, more customers than ever are doing their shopping online. In many cases, this shift will be a permanent one, with Accenture predicting delivery companies will retain up to 50% of the peak...
On June 15, the UK’s non-essential stores re-opened with all the expected fanfare – queues snaking around the block in front of Nike’s Oxford Street store, and Primark and TK Maxx in Manchester. Meanwhile in the US, where many stores re-opened in May, sales rebounded...
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Hotjar provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver value to them.
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