During this unprecedented time, we wanted to take a moment to update all of our customers and partners on the current situation regarding the COVID-19 pandemic and how Metapack is managing this extraordinary situation.

To begin with, I wanted to thank the healthcare professionals around the world who are putting their own lives at risk and tirelessly working on the front lines to protect us all and care for those who are suffering. To anybody who has been impacted by the virus, our thoughts are with you and we wish you a speedy and full recovery.

To our customers and partners, we’re aware that disruption on this scale can hugely impact a retailer’s ability to maintain continuity, and we want to reassure you that Metapack is here to support you through any possibly disruption.

As of last week, we have deployed all of our key staff to work remotely, however all communication channels will continue to remain open and Metapack’s technology model will allow us to limit disruption to your shipping logistics.

The key features we’ll be leveraging to support you include:

  • A fully cloud-based solution, ensuring any disruption to local offices will have zero impact on your access to Metapack support and services
  • A DevOps IT model, allowing Metapack to avoid having a single point of failure within our IT teams, in case of limits to employee availability
  • An elastic technology platform, enabling Metapack to adapt quickly in case your supply chain experiences unexpected events

Uncertainty may be imminent, but you can be 100% confident in the stability and continued support of your Metapack services and team. Please don’t hesitate to contact me with any questions or concerns.

Look after yourselves and each other.


Bruce Fair
Chief Revenue Officer
Metapack Group