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Delivery management software providing unrivalled delivery options
Regional/National Carriers
Delivery Services
Countries and Territories Served
Pick-Up/Drop-Off Locations
Top retailers trust Metapack with their customer delivery experiences
No one makes it easier to deliver your products to the world
- Easily expand to new markets with the world’s largest label library
- Increase conversion and reduce cart abandonment with dynamic delivery options
- Fulfill every customer delivery promise using real-time data
- Automatically switch between carriers to reduce costs
- Use your stores to deliver and return your products
- Drive customer engagement with smart tracking and returns
“Metapack helped us increase conversion by 23%.”
Head of Purchasing, River Island
The fastest, most reliable carrier integrations with guaranteed 99.99% uptime
- Experience high availability due to our direct EDI vs carrier APIs
- Gain direct access to carrier backend technology
- Easily scale – we process more than 62K transactions per second at peak
- Ship 10x faster than most carrier APIs – 200ms response times
- Dedicated account manager plus proactive 24/7 monitoring
- Delivery management software trusted by the world’s leading retailers and brands
Leverage our expertise to easily expand into new markets
- Global delivery management software – tap into global markets including USA, Europe, South Korea, Japan, Australia, Russia and China
- Quickly deploy with local carriers via a single API
- Leverage our local expertise to choose the right services for every market
- Access our international network of logistics partners
- Utilize our warehouse location-finding services
- Get seamless support for over 180 currencies
Give your customers what they’re asking for…
%
expect delivery options to be displayed on the product page
%
chose retailer because they provided more delivery options
%
of consumers would choose a retailer based on an easier returns process
Source: Metapack State of eCommerce Delivery Report
Grow conversion with unique, personalized delivery options
- Provide dynamic delivery options and fulfill your customer promise
- Access 350K+ PUDO (Pick-Up/Drop-Off) locations
- Offer “Click & Collect” and “Ship from Store” options
- Display delivery options on product pages
- Drive conversion, increase customer loyalty and reduce cart abandonment
Fulfill your customer delivery promise using real-time performance data
- Make informed decisions using historic data from 8 billion+ transactions
- Get accurate delivery times from carriers to ensure customer satisfaction
- Adapt delivery options based on variables including weather, strikes and warehouse capacity
- Track carrier performance and avoid potential delivery issues
- Understand customer delivery preferences in each location
Build trust with accurate end-to-end tracking
- Engage customers with branded experiences from order to delivery
- Manage customer anxiety through real-time communication
- Let customers select their favorite communication channel (email, SMS, etc)
- 25,000 status events across all carriers translated into 61 friendly events
Seamless international returns and exchanges
- Manage global returns through one branded online portal
- Boost refund speed/order replacement by having a local warehouse receive returns
- Locally grade your returned products and either consolidate, refurbish, destroy or resell
- Dramatically reduce return shipping costs and carbon footprint
- Reduce customer-related service enquiries by 40%
- Make better buying decisions with real-time insights
