MetaPack Ensures, “The Right Carrier Service is used to Deliver the Right Product to the Right Place at the Right Time and all Supported by the Right Communication.”
Used by the majority of household retail names, hundreds of smaller online sellers and used as a benchmark standard by the e-retail industry, the award-winning MetaPack software manages the entire home delivery process. It ensures that the promised Delivery Options are offered dynamically to shoppers at the web front-end, using Intelligent Despatch by the warehouse and proactive Support during the parcel journey -- including Returns Management. Each activity operates in tandem to ultimately turn your delivery promise into total customer satisfaction.
What Solutions Do You Require?
- Delivery Options | Always provide the newest delivery services, such as Next Day and Time Slot.
- Carrier Integration & Intelligent Despatch | Get connected with 80 carriers, 1200 services and ship to 200 countries -- all with optimized allocation, providing best cost and service for every delivery.
- Customer Care, Reports and Analysis | Track, monitor, identify and provide proactive communications via e-mail/SMS.
- Returns Management | Retailer managed or customer self-serve returns functions.
- Technology & Support | Access an extensive development website to assist integrators. Our Technology & Support are charged on a pay-as-you-go basis, so there are no huge up-front costs.
- B2B Delivery | Specific features for B2B operations.
- Complete Delivery Solution | MetaPack contracts with the carriers for you, which provides you with preferential pricing.
MetaPack is the Only Company Providing a Single Point of Integration for all UK and European Carriers
Our Intelligent Despatch engine dynamically allocates for a specific parcel type or delivery location. You can retain your own carrier relationships, but you may find that you gain more control over your fulfillment and customer service operations with our Multi-Carrier Solution. With MetaPack, you have the ability to order from anywhere, despatch from anywhere, deliver to anywhere and monitor the delivery whilst in transit from anywhere.
- Cost Reduction & Service Improvement | Effective cost minimisation and management.
- International Delivery | Fulfilled as simply as domestic delivery.
- Multi-Carrier Management | Easily add and trial carriers, world-wide.
- Multi-Channel | Provide a seamless multi-channel experience.
- Supplier Direct | Drop/Direct Ship from store operations.
- Click & Collect | Provide alternative drop/collection points.
- Contingency Planning | Always be prepared for delays or strikes.
- Claims Workbench and Fraud Protection | Easily track, monitor and agree a claim with a carrier, identify the number of claims linked to a common entity and highlight possible fraudulent activity.
- Retail Intelligence | KPI dashboard and extensive reporting.
MetaPack can follow several integration and file import paths to ensure a minimal impact on your on IT, infrastructure and budgetary resources.
Reassure your Customers of your Good Delivery Practice
Since all MetaPack deliveries are in line with IDIS and the IMRG Gold Standard, you can qualify to display the e-tail trade's certification for good delivery practice on your website.
Discover the Solutions in detail with the adjacent Solutions Menu or contact us to book a personal walk through of the system. Whether you ship 30 parcels a day or 30,000 an hour, MetaPack has the scalable solution for you.