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The UK's Leader in Home Delivery Management
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A problem solved
Today's customers expect an efficient and successful home delivery and this factor can make or break your business. Our software has been proven to transform your delivery service into competitive advantage by offering a range of delivery options, reducing costs and improving service levels.
MetaPack ensures you use the right service for the right product sent to the right place at the right time all communicated in the right way.
MetaPack automates and improves customer delivery and is suitable for retailers sending 30 parcels a day to 30,000 an hour, using one or more couriers.
We ensure that the complexity of using a multi-carrier network is made simple through automatic carrier allocation allowing for proactive customer care through email notification and SMS messaging for all shipments.
MetaPack can operate across a range of despatch locations suitable not only for online retailers but for multi-channel retailers and third party logistic companies and provides excellent visibility with extensive performance reporting and tracking.
Never be in a position where you can't despatch!
Benefits at a glance
- Choose from 590 services and 23 carriers with no integration hassles
- Lead the field in giving your customers the best delivery service at the lowest cost to yourself
- Remove human error and increase order output through automated streamlined fulfilment
- No need to switch between systems to manage multiple carriers
- Track any parcel sent by any service through one click on one screen
- Notify yourself, your customer or your customer service team via sms or email immediately on any of the 18 tracking statuses
- Reduce inbound calls through managing customer expectations and proactive customer care in the event of delivery failures
- Make returns simple so customers will be more likely to shop with you again
- Streamline and automate your eCommerce process as MetaPack offers full integration with your Order Management system and web front end
- Print all carrier approved labels and customs documents, simply and quickly on one printer with our rapid print function
