Consumers are increasingly demanding more flexibility when it comes to receiving their online orders. With the rise of locker points, same day delivery, click and collect and pick up, drop off – it’s clear to see the industry is taking note. However, retailers often struggle to balance the needs of consumers expressing interest in various delivery options with the accompanying costs.
In our latest webinar, we discussed Gartner’s recent research paper titled ‘How to Avoid the Perils of Same-Day Delivery’ to explore how retailers can effectively evaluate new delivery options and exceed consumer demands. Our Chief Commercial Officer, Kees de Vos and Craig Sears Black, Managing Director UK of Manhattan Associates talked about the increasing popularity of alternative delivery options and where they see the future of the market growing.
The session included as well an overview on how our MetaPack Options product can enable retailers to stay competitive in this fast-paced industry.