Solutions

Built For Industries Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. Dropdown Menu
Fashion Create a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
Luxury Deliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
3PL Win and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
Health & Beauty Delight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
Home & DIY Handle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
Sports & Leisure Deliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
Metapack Intelligence Layer

AI Powered Capabilities

One Intelligent Layer for Every Delivery Decision

Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.

Explore Intelligence
Built For Teams Role-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control. Dropdown Menu
Ecommerce & Digital Turn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
Logistics & Transport High-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
Procurement Strengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
Customer Service Proactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
IT & Engineering API-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
Finance Unified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
Metapack Intelligence Layer

AI Powered Capabilities

One Intelligent Layer for Every Delivery Decision

Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.

Explore Intelligence

Platform

Checkout & Shipping Industry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns. Dropdown Menu
Delivery Options Show real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options.
Delivery Manager Unify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
Metapack Intelligence Layer

AI Powered Capabilities

One Intelligent Layer for Every Delivery Decision

Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.

Explore Intelligence
Post Purchase & Analytics Unlock tools for tracking, returns, and delivery insights that improve customer experience and efficiency at every step. Dropdown Menu
Branded Delivery Tracking Turn every delivery update into a branded experience that builds trust, reduces support tickets, and drives repeat purchases.
Returns Build seamless, self-service returns that lower cost-to-serve, protect margins, and keep customers coming back.
Intelligence Hub Turn delivery data into smarter decisions with real-time reporting, predictive analytics, and carrier performance reporting.
Metapack Intelligence Layer

AI Powered Capabilities

One Intelligent Layer for Every Delivery Decision

Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.

Explore Intelligence

Ecosystem

Carriers Connect with a global network of carriers to offer reliable, flexible delivery options at scale. Dropdown Menu
Asendia Colissimo DPD DHL EVRi FedEx InPost/Yodel Parcelforce Poste Italiane Royal Mail
All Carriers

BLOG

3 Reasons Carrier Flexibility is the New Competitive Edge

If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.

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Partners Work with trusted technology and service partners to extend and enhance your Metapack platform. Dropdown Menu
Adobe Avalara Blue Yonder Deloitte DigitalGenius Fluent Commerce Manhattan Associates Parcellab Shopify
All Partners
multi-carrier illustration

BLOG

3 Reasons Carrier Flexibility is the New Competitive Edge

If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.

Read the Blog

Resources

Customer Stories See how brands worldwide use Metapack to power smoother checkouts and smarter delivery experiences. Dropdown Menu
B&Q B&Q stands as the UK’s largest DIY retailer, operating over 300 stores across the country.
Boohoo Boohoo Group is a UK online retailer operating Karen Millen and Nasty Gal brands.
Halfords With over 30,000 product lines, the Halfords website offers a wide range of online products.
Global 3PL With $9 billion in annual revenue, this company is one of the world’s largest contract logistics providers.
Holland & Barrett Holland & Barrett is a UK retailer selling vitamins, supplements, wellness products.
John Lewis & Partners John Lewis & Partners is a major UK department store, specializing in home, fashion, and electronics.
All Customer Stories
Nu Skin Customer Story

CUSTOMER STORY

NU SKIN

With a broad portfolio of personal care, beauty, and wellness products, the Nu Skin website showcases a wide range of science-backed solutions available to customers worldwide.

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Blog Stay informed on emerging trends, technologies, and opportunities in global omnichannel fulfillment. Dropdown Menu
3 Reasons Carrier Flexibility Is the New Competitive Edge Build resilience with a flexible multi-carrier strategy that reduces disruptions, lowers costs, speeds delivery, and strengthens customer loyalty.
Multi-Carrier vs. Single Carrier: What's Best For Enterprise Shipping? Compare single- versus multi-carrier shipping for enterprises, weighing cost, risk, coverage, and scalability to choose the right strategy.
Why Business Automation Isn’t Optional in 2026 Automation is the 2026 competitive edge—eliminate manual time-drains with faster fulfilment, fewer errors, and smarter delivery operations at scale.
Ship Smarter Across Borders: How to Cut Customs Costs Metapack’s Consolidated Clearance simplifies cross-border shipping by consolidating parcels to cut customs fees, reduce paperwork, and improve visibility.
Closing the Delivery Gap – How to Meet Rising Consumer Expectations Bridge the ecommerce delivery gap with faster, flexible options, real-time tracking, and proactive updates that meet rising customer expectations.
Ecommerce Strategies for Global Marketplace Expansion Success Learn how to expand into global marketplaces by choosing the right regions, localising effectively, and streamlining cross-border logistics, payments, returns, and compliance.
All Blog Posts
business optimization illustration

BLOG

Why Business Automation Isn’t Optional in 2026

The companies that will thrive in 2026 have one thing in common: they're automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks automatically—without human intervention—so your team can focus on higher-value work.

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Resource Hub Learn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more. Dropdown Menu
Events View upcoming and past Metapack events—from TDC to curated industry meetups and sessions.
Guides Explore strategic guides from benchmark reports and whitepapers to ebooks.
Help Centre Get product help, documentation, and release notes across Metapack solutions.
Developer Centre Explore API docs, integration guides, and developer tools for Metapack delivery services.
Ecommerce Delivery Benchmark Report 2026

REPORT

Metapack Ecommerce Benchmark Report 2026

Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.

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Contact

Contact Us Connect with Metapack for sales, support, demos, and partnerships. Dropdown Menu
Contact Sales Connect with the Metapack team for tailored demos, pricing details, and expert help to scale your delivery strategy.
Contact Support Submit a request or explore help articles for product support, technical guidance, and troubleshooting.
Schedule a Demo See Metapack in action with a tailored walkthrough of the platform.
Become a Partner Join Metapack’s partner ecosystem to build integrations, unlock go-to-market opportunities, and grow.
Ecommerce Delivery Benchmark Report 2026

REPORT

Metapack Ecommerce Benchmark Report 2026

Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.

Get the Report

Customer experience

Customer experience
Stratégie de fidélisation : Comment optimiser la rétention de clients en ligne
Dans le secteur extrêmement compétitif du e-commerce, et en particulier dans le stockage  de gros volumes et de l’expédition omnicanale, fidéliser ses clients est la clé d’une réussite pérenne. Entretenir…
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Customer experience
Navigating the complex landscape of online returns
As the title suggests, online returns can be tricky to say the least. They often pose costly and complex challenges, which clash with consumer expectations of free online returns. This…
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Customer experience
Driving Customer Loyalty: How to Improve Customer Retention in Omnichannel Shipping
In the ever-evolving and intensely competitive realm of ecommerce, specifically for businesses involved in high-volume warehouse and omnichannel shipping sectors, the skill of improving customer retention has become pivotal for…
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Ecommerce Trends 2023
Customer experience
2023 setzen Shopper auf Re-Commerce
Second Hand-Shopping als andauernder Trend Auch 2023 ist der Einzelhandel mit Herausforderungen konfrontiert: Anhaltende Lieferkettenunterbrechungen, wirtschaftlicher Rückgang und ein verändertes Verbraucherverhalten gehören dabei zu den größten Sorgen.  Auch wenn Metapack…
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Ecommerce Trends 2023
Customer experience
Ecommerce Trends 2023: What Stands Out?
How can you overcome the consumer crunch? Economic uncertainty is going nowhere any time soon, and consumers are feeling the crunch. Buyers will, over time, adapt to the current financial…
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Customer experience
Studienergebnisse: Deutsche Konsumenten werden im Weihnachtsgeschäft 1,9 Mrd. EUR weniger ausgeben als im Vorjahr – damit zeigen sie eine höhere Resilienz als andere Länder.
Die Vorweihnachtszeit, Black Friday und Cyber Monday gelten im Handel als Shopping-Hochsaison. Neue Untersuchungen deuten jedoch auf einen möglichen Rückgang der Einzelhandelsausgaben in dieser Saison hin. Das ist das Ergebnis…
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Customer experience
Economic Crises: Identifying Consumer Behaviour Patterns
Our Holiday Shopping Trends Report called on the perspectives of more than 8,000 shoppers and 800 retailers from the UK, Spain, Italy, France, Germany, the US, Canada and Australia –…
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Customer experience
Peak Delivery: The Cost-of-Living Crisis Impact on 2022 Holiday Spending
Peak season is in grasp, and the ‘cost of living crisis’ is bearing down on households hard. This uncertain future has made planning for this year’s shopping season challenging. Customer…
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Customer experience
2022 Peak Season Retail Trends
What striking retail trends will emerge amidst this year’s economic crisis? Since the COVID pandemic, peak seasons have rewritten the retailer rulebook again and again. Retailers have had to adapt…
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Customer experience
Carrier experience as a differentiator: why the carrier assigned matters to your customer
Carriers, or the delivery service provider assigned to deliver ecommerce orders, have long been seen as a single logistical detail in the overall shopping experience. However, as consumers become savvier…
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