Studienergebnisse: Deutsche Konsumenten werden im Weihnachtsgeschäft 1,9 Mrd. EUR weniger ausgeben als im Vorjahr – damit zeigen sie eine höhere Resilienz als andere Länder.
Die Vorweihnachtszeit, Black Friday und Cyber Monday gelten im Handel als Shopping-Hochsaison. Neue Untersuchungen deuten jedoch auf einen möglichen Rückgang der Einzelhandelsausgaben in dieser Saison hin. Das ist das Ergebnis…
Economic Crises: Identifying Consumer Behaviour Patterns
Our Holiday Shopping Trends Report called on the perspectives of more than 8,000 shoppers and 800 retailers from the UK, Spain, Italy, France, Germany, the US, Canada and Australia –…
Peak Delivery: The Cost-of-Living Crisis Impact on 2022 Holiday Spending
Peak season is in grasp, and the ‘cost of living crisis’ is bearing down on households hard. This uncertain future has made planning for this year’s shopping season challenging. Customer…
2022 Peak Season Retail Trends
What striking retail trends will emerge amidst this year’s economic crisis? Since the COVID pandemic, peak seasons have rewritten the retailer rulebook again and again. Retailers have had to adapt…
Carrier experience as a differentiator: why the carrier assigned matters to your customer
Carriers, or the delivery service provider assigned to deliver ecommerce orders, have long been seen as a single logistical detail in the overall shopping experience. However, as consumers become savvier…
The impact of a negative delivery experience on customer loyalty and retention
Research from Metapack highlights the impact of negative post-purchase experiences In Metapack’s latest research, Exploring the nuances in ecommerce. we carried out consumer and online merchant surveys. The sample included…
Black Friday, Cyber Monday and now Shipping Tuesday 2021: Peak 2021 trends so far
Peak 2021 got off to rocky start, from driver shortages to the battle for labor in fulfilment centres and supply chain disruptions causing stock shortages and anxieties across the retail…
Peoplevox x Metapack: Peak 2021 secrets from our most prepared customers
As we approach Black Friday, retailers and brands are sharpening their strategies to make the most of the upcoming peak season. In 2021, delivery volumes are predicted to grow 11%…
Amazon Shipping: how to safeguard delivery experience this peak season
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all the records set in 2020. How can retailers manage demand while upholding…
Scaling delivery experience for Ecommerce Peak 2021
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all records set in 2020. Even if growth will decelerate somewhat, we’re still…