Customer experience
A seamless journey from checkout to fulfilment and beyond
HOW THE WORLD’S LEADING BRANDS ELEVATE DELIVERY
Any ecommerce brand knows that experience is king in converting customers online. But many are focusing their efforts on a small part of the overall journey, while neglecting their customer’s experience post-purchase. Increasingly, shoppers expect just as much ease and convenience through delivery options and tracking as they do throughout their overall experience.
70% of online shoppers abandon their carts, never to return again. In many cases, this could have been avoided simply by offering the right post-purchase options. Others convert, but go on to endure disappointing tracking and returns experiences. Not only does this quickly lead to a strain on customer service hotlines, it’s also a missed opportunity to maximize brand value and drive additional revenue streams.
Upgrade your end-to-end ecommerce experience to keep your customers engaged and satisfied.
Optimize the delivery experience with clear and consistent communication.
Provide your customers the delivery choices that meet their needs.
Anticipate tracking queries and reduce customer service contact.
“The simplicity that the Metapack solution offers has made it more feasible to implement innovative and dynamic new delivery solutions as they become available.”
View Customer StoryLearn more about how Metapack can help your fashion business.
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