Retail Peak 2020
Capacity Planning Playbook

Ecommerce orders have already grown 60% between March and June, thanks to the online shopping migration occasioned by COVID-19. Retailers have been running at peak levels since May – what will the real peak look like? Standard peak season is hard enough to manage and this year’s peak is shaping up to be a task

Raconteur Special Report: Future of Ecommerce

Be the first to learn what’s in store for the industry, as featured in The Times. How can your business position itself to make of the most of today’s ecommerce boom when the future is so hard to predict? Raconteur Media has released a special report in The Times titled ‘Future of Ecommerce’. It explores

Global eCommerce Consumer Report – Post Purchase Experience

A good consumer delivery experience is about the ability to track and return parcels easily and to change delivery arrangements in flight. Understanding post-purchase preferences is as important as understanding the factors that persuade consumers to proceed to checkout. This chapter will cover: 1. How shoppers prefer to track their deliveries 2. How to succeed

Global eCommerce Consumer Report – Exec Summary

As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020. This series (with an additional webinar for each section) will cover: 1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen

25 minutes on Delivery Options

Episode 5   For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

Ship from Store

Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to

Three steps to get ready for a peak season like no other 

Every year, retailers around the world set to work planning for the peak in demand that builds between Black Friday and Boxing Day. Standard peak season is hard enough to manage, and this year’s peak is shaping up to be a task of epic proportions.   Unlike previous peaks, this year the majority of demand will show

Why we’re showing carriers love right now

Ecommerce is booming right now – we think you got the memo! As people were forced off the high street and into their homes, they took to online shopping to satisfy their every desire. Our global network of carriers was already experiencing a 68% year-on-year rise in deliveries by April, according to our Home Delivery

Manhattan Metapack Integration

The dynamic duo: everything’s possible when warehousing and delivery connect  A fully synchronized, optimized supply chain – everyone wants one, and it’s not too hard to see why. When your warehouse management is seamlessly connected to your delivery management, the possibilities are endless. It’s easier to offer your customers a wider range of delivery options,