LONDON
FEBRUARY 4
NEW YORK
MARCH 3
A good consumer delivery experience is about the ability to track and return parcels easily and to change delivery arrangements in flight. Understanding post-purchase preferences is as important as understanding the factors that persuade consumers to proceed to checkout. This chapter will cover: 1. How shoppers prefer to track their deliveries 2. How to succeed
As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020. This series (with an additional webinar for each section) will cover: 1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen
Consumer behaviour is changing and returns are on the rise. Returns are an essential part of the post-purchase experience, and should be simple, easy and convenient. Retailers and brands need to ensure they can provide a superior returns experience across the globe that drives customer loyalty and repeat business. Failure to implement a successful returns
58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our research into how successful top-ranking retailers and brand provide delivery options online. See the
Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices. In this webinar, we will highlight the importance of providing flexible and varied customer delivery
Most retailers and brands recognise that eCommerce delivery is a key part of improving the customer experience and generating loyalty, but do you recognise the key factors driving the delivery experience for customers? In this webinar, we have highlighted the latest trends and insights from the annual State of eCommerce Delivery Consumer Report – Metapack’s
The retail market is in a state of flux with store closures on both sides of the Atlantic reaching record levels over the past year. The ‘retail apocalypse’ is affecting many long-established brick and mortar outlets that cannot withstand the pressure of rising rent and rates and changes in consumer behaviour, including migration to online channels.
Webinar Details: Major US brands and retailers must work harder than ever to meet the changing expectations of online shoppers. Learn how delivery personalization, loyalty programmes and evolving expectations have changed the online shopping experience for good (US focus). Discover how customer delivery influences online purchasing decisions, as consumers place a premium on convenience and
On 30th April, Metapack will be attending the Retail & eCommerce Directors’ Forum at The Belfry in Sutton Coldfield. With its classic one-to-one meetings programme, the event facilitates new connections face to face, in person, in real time. Event Details 30th April 2019 The Belfry, Sutton Coldfield Book a Meeting Meet with one of our
Vom 19. – 21.2.2019 ist Metapack Aussteller auf der LogiMAT 2019, die 17. internationale Fachmesse für Intralogistik-Lösungen und Prozessmanagement. Diese Leitmesse für Intralogistiklösungen und Prozessmanagement ist dies Jahr mit über 1.600 internationalen Ausstellern auf 120.000 Quadratmetern des Stuttgarter Messegeländes vertreten. Das Motto: „Intralogistik aus erster Hand: intelligent – effizient – innovativ“. Vereinbaren Sie einen Temin
The Delivery Conference – TDC Global – is a must attend event for anyone with an interest in the future of eCommerce delivery. Each year, this incredibly valuable global event brings the community together to digest market trends, share innovative ideas and strategy, discuss challenges of meeting customers’ ever-increasing expectation of their retail and delivery experience
Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark
Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,
Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this
Episode 2 As a fulfillment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to
