Customer experience

Returns are often seen as the black hole of ecommerce, but in reality, they can be a secret weapon to increase competitive advantage and retain customers. Let’s take a closer…

The customer journey doesn’t end when a purchase is made. Sounds crazy, right? Your brand made the sale; what else could you want? Retention, repeat purchases, referrals, loyalty—the list goes…

The customer journey doesn’t end when your shoppers click “buy now” or “complete order.” In fact, it’s at that point when the most critical part of the journey begins: the…

Optimizing conversion rates is a pivotal objective for online merchants in order to remain competitive. Attracting visitors to your website is just the first step; the real challenge lies in…

In der hart umkämpften Arena des E-Commerce und insbesondere in den Bereichen Großlager und Omnichannel-Versand ist das Wissen um die Verbesserung der Kundenbindung der Schlüssel zum dauerhaften Erfolg. Die Pflege…

Dans le secteur extrêmement compétitif du e-commerce, et en particulier dans le stockage  de gros volumes et de l’expédition omnicanale, fidéliser ses clients est la clé d’une réussite pérenne. Entretenir…

As the title suggests, online returns can be tricky to say the least. They often pose costly and complex challenges, which clash with consumer expectations of free online returns. This…

In the ever-evolving and intensely competitive realm of ecommerce, specifically for businesses involved in high-volume warehouse and omnichannel shipping sectors, the skill of improving customer retention has become pivotal for…

Second Hand-Shopping als andauernder Trend Auch 2023 ist der Einzelhandel mit Herausforderungen konfrontiert: Anhaltende Lieferkettenunterbrechungen, wirtschaftlicher Rückgang und ein verändertes Verbraucherverhalten gehören dabei zu den größten Sorgen.  Auch wenn Metapack…

How can you overcome the consumer crunch? Economic uncertainty is going nowhere any time soon, and consumers are feeling the crunch. Buyers will, over time, adapt to the current financial…