Built For IndustriesIndustry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
FashionCreate a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
LuxuryDeliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
3PLWin and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
Health & BeautyDelight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
Home & DIYHandle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
Sports & LeisureDeliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Built For TeamsRole-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control.
Ecommerce & DigitalTurn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
Logistics & TransportHigh-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
ProcurementStrengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
Customer ServiceProactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
IT & EngineeringAPI-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
FinanceUnified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Checkout & ShippingIndustry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Delivery OptionsShow real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options.
Delivery ManagerUnify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
3 Reasons Carrier Flexibility is the New Competitive Edge
If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.
3 Reasons Carrier Flexibility is the New Competitive Edge
If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.
With a broad portfolio of personal care, beauty, and wellness products, the Nu Skin website showcases a wide range of science-backed solutions available to customers worldwide.
Why Business Automation Isn’t Optional in 2026Automation is the 2026 competitive edge—eliminate manual time-drains with faster fulfilment, fewer errors, and smarter delivery operations at scale.
The companies that will thrive in 2026 have one thing in common: they're automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks automatically—without human intervention—so your team can focus on higher-value work.
Resource HubLearn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more.
EventsView upcoming and past Metapack events—from TDC to curated industry meetups and sessions.
GuidesExplore strategic guides from benchmark reports and whitepapers to ebooks.
Help CentreGet product help, documentation, and release notes across Metapack solutions.
Developer CentreExplore API docs, integration guides, and developer tools for Metapack delivery services.
REPORT
Metapack Ecommerce Benchmark Report 2026
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
Is your brand on board with AI? AI use in ecommerce operations is at an all-time high, with 96% of retailers infusing this technology throughout their systems. However, progress across…
Looking to get more granular with your delivery promises? Regionalised Delivery Analytics for Metapack Intelligence enables you to view your deliveries through a magnifying glass—down to the borough and postal…
Your team has made it all the way to the Champions League final. They have played well for 85 minutes, but the score is 0-0. These last five minutes could…
Since the early days of the internet, ecommerce has directly competed with physical stores for consumer spending. For many, the 2020 pandemic and resulting boom in online sales marked the…
Returns are often seen as the black hole of ecommerce, but in reality, they can be a secret weapon to increase competitive advantage and retain customers. Let’s take a closer…
Two words that often get used interchangeably in ecommerce are unified commerce and omnichannel. While both strategies aim to enhance the customer experience and increase engagement across multiple touchpoints, they…
The ecommerce landscape is transforming. Five years after the pandemic accelerated its growth, we’ve reached a critical inflection point. It’s no longer just about digital dominance; it’s about mastering the…
Managing returns used to be straightforward: set up a basic process, handle the post-Christmas rush, and you’re sorted. Not anymore. The explosion of try-before-you-buy and next-day delivery has transformed returns…
The retail landscape is changing at an unprecedented pace, and if there’s one thing retailers around the world have learned, it’s that delivery is no longer a mere operational afterthought.…
The customer journey doesn’t end when a purchase is made. Sounds crazy, right? Your brand made the sale; what else could you want? Retention, repeat purchases, referrals, loyalty—the list goes…
2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and…
The customer journey doesn’t end when your shoppers click “buy now” or “complete order.” In fact, it’s at that point when the most critical part of the journey begins: the…
Shipment tracking has evolved from a logistical necessity to a customezr expectation. As retailers transition from traditional, physical logistics management to software-driven tracking solutions, the ability to provide real-time visibility…
The goal of any ecommerce business is simple: deliver remarkable products, delight and retain customers, and increase profits. While the idea is simple, the execution is not. From increasing customer…
It seems like it wasn’t long ago that the average person paid little to no attention to logistics, let alone the function of the supply chain. Physical and digital stores…
There was a time, in living memory, when the only way to purchase anything was to go to the store, at the very least. While mail-order catalogs and call lines…
There’s an old saying that “slow is smooth and smooth is fast” — taking the time to perform a job accurately is faster than attempting to rush through it, making…
Retailers are gearing up for the big end-of-year push as the holiday season approaches. More shoppers means more inventory, which hopefully translates to more profits for the company. Unfortunately, the…
At present, ecommerce sales are projected to reach approximately $6.9 trillion (with a “T”) in sales worldwide by the end of 2024. According to Forbes Advisor, that figure is expected…
Ecommerce has created opportunities in the market that would have bordered on science fiction a few decades ago. Smaller enterprises have an unprecedented amount of reach in terms of marketing,…
