Built for Customer Service
Turn customer support into long-term loyalty
Help your service team to reduce queries, resolve issues faster, and turn post-purchase interactions into loyalty-building moments.
The partner behind the world’s most complex delivery operations
Stop queries before they start
Set your support team up for success with transparency at every step. Give customers real-time tracking updates, accurate delivery estimates, and up-to-date data– and put out fires before they happen.
%
reduction in first response time
%
of cases, to which you can automate responses
customer net promoter score
%
have abandoned their basket because of unsatisfactory delivery options
%
have selected a retailer based on the convenience of their delivery options
%
want to see upfront delivery dates before they purchase
%
expect delivery options to be displayed on the product page
%
say sustainability is the most important factor when selecting delivery options
Power proactive delivery management
Protect your delivery promise
From accurate delivery estimates at checkout to proactive updates and performance reporting, set and meet customer expectations at every step.
Cut inquiries by up to 35%
Give customers accurate, real-time tracking updates, and provide proactive notifications via email or SMS before they even need to ask.
Catch issues before they catch fire
Gain live visibility into parcels and use predictive insights to spot delays or losses early. Manage expectations and resolve issues before they become complaints—even across complex international or multi-parcel shipments.
Empower agents with enriched data
Delight customers past the point of purchase
Ready to optimise your post-purchase journey?
Give your customer service team the tools, data, and automation they need to turn delivery into a loyalty driver.