Royal Mail

How Royal Mail Supports Ecommerce

Royal Mail is a trusted delivery partner for businesses of all sizes.

Key benefits for ecommerce retailers include:

• Tracked delivery and return solutions that provide end-to-end visibility, notifications and delivery confirmation, helping reduce “where is my order?” enquiries and improving customer trust.
• Flexible collection and drop-off options, including Parcel Lockers, Royal Mail Shop outlets, postboxes, Parcel Collect and Post Office branches, supporting both retailers and consumers.
• International delivery expertise, with a wide choice of services based on speed, tracking, and reliability, simplifying cross-border ecommerce and customs requirements.
• Import & Cross-Border capability, helping international retailers and marketplaces move goods into the UK and beyond through services including Commercial Imports, Freight to Post and Commercial Customs Clearance.

Sustainability at the Heart of Royal Mail’s Delivery

Sustainability is a core pillar of Royal Mail, with a target to achieve net zero by 2040, a growing fleet of electric vehicles, and the lowest carbon footprint per parcel of any major UK delivery company^*.

Royal Mail and Parcelforce Worldwide Parcel Services Overview

UK (Domestic and International) Services

Royal Mail offers a range of convenient domestic Guaranteed and Tracked services, plus return options. These include a variety of benefits for you and your customer, with varying levels of compensation available. The Guaranteed and Tracked services provide different terms and delivery aims based on your needs.

Royal Mail and Parcelforce also have a comprehensive suite of reliable international services, including fully tracked, Postal Delivery Duties Paid (PDDP) and Delivered Taxes Paid (DTP) options, helping you simplify cross-border shipping.

For businesses importing into the UK, Royal Mail’s Import & Cross-Border solutions can support the full journey from customs clearance through to final-mile delivery. With services including Commercial Imports, Freight to Post and tailored clearance solutions, Royal Mail helps international retailers and marketplaces move parcels into the UK efficiently, reliably and at scale.

For larger or heavier parcels, or where express delivery globally is required, Parcelforce Worldwide is an ideal solution. Parcelforce provides expedited international services, ensuring reliable worldwide coverage.