Operational efficiency

The ecommerce landscape is transforming. Five years after the pandemic accelerated its growth, we’ve reached a critical inflection point. It’s no longer just about digital dominance; it’s about mastering the…

Managing returns used to be straightforward: set up a basic process, handle the post-Christmas rush, and you’re sorted. Not anymore. The explosion of try-before-you-buy and next-day delivery has transformed returns…

The retail landscape is changing at an unprecedented pace, and if there’s one thing retailers around the world have learned, it’s that delivery is no longer a mere operational afterthought.…

2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and…

Shipment tracking has evolved from a logistical necessity to a customezr expectation. As retailers transition from traditional, physical logistics management to software-driven tracking solutions, the ability to provide real-time visibility…

The goal of any ecommerce business is simple: deliver remarkable products, delight and retain customers, and increase profits. While the idea is simple, the execution is not. From increasing customer…

It seems like it wasn’t long ago that the average person paid little to no attention to logistics, let alone the function of the supply chain. Physical and digital stores…

There was a time, in living memory, when the only way to purchase anything was to go to the store, at the very least. While mail-order catalogs and call lines…

There’s an old saying that “slow is smooth and smooth is fast” — taking the time to perform a job accurately is faster than attempting to rush through it, making…

Retailers are gearing up for the big end-of-year push as the holiday season approaches. More shoppers means more inventory, which hopefully translates to more profits for the company. Unfortunately, the…