Built For IndustriesIndustry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
FashionCreate a standout customer delivery experience with flexible fulfilment, on-brand tracking, and frictionless returns that keep customers coming back.
LuxuryDeliver a premium experience end-to-end with white-glove options, tighter control, and intelligence that protects brand trust and margin.
3PLWin and retain retail clients with streamlined operations, clear SLA reporting, and scalable workflows that perform under peak pressure.
Health & BeautyDelight beauty shoppers with a polished experience—fast fulfilment, flexible checkout choices, on-brand tracking, and easy returns that build trust.
Home & DIYHandle bulky, fragile, and multi-part shipments with smarter rules, scheduled options, store-as-hub fulfilment, and proactive updates that keep projects on track.
Sports & LeisureDeliver gear on time with flexible options, smart routing for oversized orders, and real-time visibility. Branded tracking cuts WISMO, protects valuables.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Built For TeamsRole-based capabilities for every team in the delivery chain—from IT and Procurement to Customer Service and Finance—with shared data and control.
Ecommerce & DigitalTurn delivery into a growth engine with flexible checkout options, branded tracking, and data-driven carrier control—boosting conversions, retention, and global expansion.
Logistics & TransportHigh-performance logistics platform that automates fulfilment, unifies carriers, cuts shipping and customs costs, boosts visibility, and reduces risk end-to-end.
ProcurementStrengthen procurement with rapid carrier onboarding, real SLA intelligence, and diversified sourcing—cut costs, reduce risk, and negotiate better with trusted data.
Customer ServiceProactive, data-rich delivery support that reduces “where is my order” inquiries, predicts issues early, speeds resolution, and keeps customers loyal post-purchase.
IT & EngineeringAPI-first delivery infrastructure with modular components, enterprise security, sub-300ms performance, and fast carrier onboarding to scale without technical debt.
FinanceUnified, parcel-level shipping cost visibility and controls that improve forecasting, allocate spend accurately, prevent overspend, and protect margins.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
Checkout & ShippingIndustry-specific delivery experiences that match how your customers buy—whether it’s speed, precision, security, or seamless returns.
Delivery OptionsShow real-time, validated delivery choices at checkout—fast to deploy—boosting conversion, confidence, and repeat purchases with flexible pickup and fulfillment options.
Delivery ManagerUnify global carriers, automate fulfilment, cut shipping costs, scale fast, and deliver flexible checkout options with a high-performance API.
AI Powered Capabilities
One Intelligent Layer for Every Delivery Decision
Unify data, insight, and automation across checkout, fulfilment, and post-purchase—so delivery decisions are smarter, faster, and always improving.
3 Reasons Carrier Flexibility is the New Competitive Edge
If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.
3 Reasons Carrier Flexibility is the New Competitive Edge
If the past few years have taught us anything, it’s that shipping challenges are inevitable and often feel endless. From peak season volume surges and carrier capacity crunches to geopolitical issues and rate volatility, shipping failures and disruptions are, unfortunately, consistent features of the delivery process.
With a broad portfolio of personal care, beauty, and wellness products, the Nu Skin website showcases a wide range of science-backed solutions available to customers worldwide.
Why Business Automation Isn’t Optional in 2026Automation is the 2026 competitive edge—eliminate manual time-drains with faster fulfilment, fewer errors, and smarter delivery operations at scale.
The companies that will thrive in 2026 have one thing in common: they're automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks automatically—without human intervention—so your team can focus on higher-value work.
Resource HubLearn more about Metapack, watch webinars on demand, download whitepapers, access the Developer Centre, and more.
EventsView upcoming and past Metapack events—from TDC to curated industry meetups and sessions.
GuidesExplore strategic guides from benchmark reports and whitepapers to ebooks.
Help CentreGet product help, documentation, and release notes across Metapack solutions.
Developer CentreExplore API docs, integration guides, and developer tools for Metapack delivery services.
REPORT
Metapack Ecommerce Benchmark Report 2026
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
Ecommerce has reached a decisive turning point. For years, the industry focused on optimizing for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026, ecommerce is entering a new phase where retailers are no longer competing only for human attention.
Ecommerce has reached a decisive turning point. For years, the industry focused on optimising for human behaviour—better websites, faster checkout flows, smarter pricing, and more flexible delivery options. In 2026,…
Social media platforms were designed to connect people and allow them to share content and experiences. Today, they’ve evolved to be a powerful engine for commerce. As a result of…
Two words that often get used interchangeably in ecommerce are unified commerce and omnichannel. While both strategies aim to enhance the customer experience and increase engagement across multiple touchpoints, they…
2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and…
The merging of digital and physical shopping channels is changing how businesses approach customer engagement. With just 15% of shoppers completing the entire customer journey, from pre-purchase to returns, without…
The fusion of digital and physical shopping has carved the path for an omnichannel approach in retail, fundamentally changing how sellers connect with their customers. This transformation is primarily driven…
A transformation is underway in the world of retail, led by evolving customer expectations and advanced technologies. This has ushered in an era where £52 billion of online sales have…
Much of the pandemic-fueled ecommerce growth is here to stay. According to our research, 86% will continue shopping more online long after COVID-19. The pressure is on for physical stores…
Une grande partie de la croissance du E-commerce due à la pandémie va perdurer. Selon nos recherches, 86% des clients continueront à effectuer davantage d’achats en ligne après la pandémie…
As COVID-19 lockdowns gradually start to ease, the question on everyone’s lips is: will customers go back to stores? Consumers will always want to shop in-store. And yet, a large…
