Returns management: The rising consumer demand for free returns
Returns management optimization As soaring gas prices translate into increased final mile costs, ecommerce retailers and brands are facing a ‘cost of operating’ crisis. Many are considering abandoning free returns as a way to eke out cost efficiencies. Zara recently...
Carrier experience as a differentiator: why the carrier assigned matters to your customer
Carriers, or the delivery service provider assigned to deliver ecommerce orders, have long been seen as a mere logistical detail in the overall shopping experience. However, as consumers become savvier and more conscious online shoppers, they are looking for a journey...
Homerr integrates with Metapack to empower retailers with sustainable deliveries
Homerr now live on Metapack’s Delivery Manager platform in The Netherlands and Belgium Metapack, a global leader in ecommerce delivery technology, today announced that Homerr, a logistic tech scale-up, has joined its Delivery Manager Platform, enabling retailers to...
70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience
New research from Metapack highlights the impact of negative post-purchase experiences A new report from ecommerce delivery technology leader Metapack uncovers the effect of negative delivery experience on consumer shopping behaviours. Amid the shift to online...
Gophr partners with Metapack to enhance same-day delivery service for online retailers
Same-day delivery business Gophr today announced its integration with global ecommerce delivery technology leader Metapack, empowering online retailers in the UK with faster and more sustainable deliveries. Now live on Metapack’s global delivery management platform,...
Sustainability in ecommerce: the need for green delivery
As the importance of sustainability continues to grow in prominence, it’s becoming imperative for all industries, including retail to focus on green delivery. Recent research from Hermes, reveals that over 40% of consumers admit they’re ordering more online but wish...
Grappling complexity of last mile logistics
As the role of online and physical stores come together, customer journeys are becoming increasingly complex. As such, supply chains have needed to become progressively more sophisticated to ensure efficiency. Shoppers now demand that online orders are traceable, time...
Press Release: Online home deliveries to add £20 billion more to the UK market by 2025
New research from Metapack highlights the impact of COVID-19 amid home working shift UK retailers are bracing for an additional £19.6 billion of online home deliveries by 2025 as a result of the pandemic, new research from ecommerce delivery technology leader Metapack...
Metapack to host leading retailers and carriers at The Delivery Conference 2022
Speakers from ASOS, HelloFresh, boohoo group and Amazon Shipping on the TDC agenda in February Metapack, a global leader in ecommerce delivery technology, today announced that it will host retailers, brands and carriers at the world’s foremost ecommerce delivery...
Black Friday, Cyber Monday and now Shipping Tuesday 2021: Peak 2021 trends so far
Peak 2021 got off to rocky start, from driver shortages to the battle for labor in fulfilment centres and supply chain disruptions causing stock shortages and anxieties across the retail industry. For consumers, there has been a rebalancing of online ordering vs...
Press Release: Metapack selected to support global delivery and returns operations for Nespresso
Metapack selected to support global delivery and returns operations for Nespresso Metapack’s Delivery Manger, Delivery Options, Delivery Tracker, Delivery Intelligence and Returns Portal to be deployed globally Metapack, the global leader in ecommerce delivery...
Three ways for fast-growing companies to cut cost-to-deliver this peak season
Ecommerce volumes are set to soar to even greater heights this peak season. In our most recent Peak 2021 delivery report, we’re predicting the season to open with a bumper 20% year-on-year growth in October. If you’re a fast-growing company, more sales is great news....
Inside Peak 2021: Supply chain disruption, labor shortages and last mile delivery
Last year the peak shopping season was dominated by record-breaking online volumes and this year we’re expecting one that’s just as chaotic. Ecommerce volumes will continue to rise, with the traditional peak shopping season set to open with an October that according...
Peoplevox x Metapack: Peak 2021 secrets from our most prepared customers
As we approach Black Friday, retailers and brands are sharpening their strategies to make the most of the upcoming peak season. In 2021, delivery volumes are predicted to grow 11% on last year. And this time around, the industry can add labor and supply shortages to...
Press Release: Metapack launches new shipping plans for small and medium-sized retailers
New Essential and Professional pricing models launched to make delivery management easier and more accessible for SMEs Metapack, the global leader in ecommerce delivery technology, announced that it has launched new shipping plans for retailers around the world. From...
Amazon Shipping: how to safeguard delivery experience this peak season
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all the records set in 2020. How can retailers manage demand while upholding their competitive delivery experience? We spoke to Cheyney Cartwright, a commercial leader at...
Press Release: Barbour chooses Metapack to lead shipping and returns services
Leading heritage and lifestyle brand to deploy Metapack’s Delivery Manger, Delivery Options and Returns Portal Metapack, the global leader in ecommerce delivery technology, today announced Barbour, the British heritage and lifestyle brand has selected Metapack to lead...
Scaling delivery experience for Ecommerce Peak 2021
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all records set in 2020. Even if growth will decelerate somewhat, we’re still predicting 11% growth on the astronomical ecommerce delivery volumes witnessed at the height of...
News: Trunkrs partners with Metapack to Empower Retailers with Sustainable Same-Day and Next-Day Deliveries
Trunkrs is now live on Metapack’s delivery management platform in The Netherlands and Belgium Trunkrs, specialists in same-day and next-day delivery, today announced their integration with global ecommerce delivery technology leader, Metapack, as they look to grow...
‘Urban specialist’ carriers: enter stage left
There’s a new type of carrier in town. At Metapack, we call them ‘urban specialist’ carriers. They’re on a mission to disrupt delivery in the main cities of Europe and beyond, offering rapid and precise delivery timeframes to satisfy the rising expectations of...
Ecommerce shipping solutions for sustainable growth
There’s never been a better time for SME ecommerce retailers to scale up and deliver global growth. According to our own research, 86% of consumers will continue shopping more online well after the pandemic. And 42% plan to make fewer trips to stores in future....
Get ready for a rise in ‘out of home’ delivery
Everyone’s been keeping a close eye on the ecommerce explosion brought about by COVID-19. One part of the story that hasn’t got a lot of attention is the impact it’s had on ‘out of home’ delivery. In fact, methods like lockers, PUDOs and in-store pickup have...
Metapack Delivery Tracker wins highly coveted WPPA Award
We’re thrilled to announce that Metapack’s Delivery Tracker technology has won another award, this time the Innovation award at the highly coveted World Post & Parcel Awards (WPPA) 2021. The category recognizes the organization that has introduced a...
3 steps to increase conversions with Click & Collect delivery options at checkout
The modern shopper is looking for ways to effortlessly combine ecommerce with an in-store experience. Click & Collect, also known as in-store pickup or BOPIS, is an increasingly popular fulfillment method for those looking to experience the best of both worlds....
SFS Retail: Putting your stores to work in the ecommerce boom
Much of the pandemic-fueled ecommerce growth is here to stay. According to our research, 86% will continue shopping more online long after COVID-19. The pressure is on for physical stores to earn their keep within omnichannel retail. Many top retailers are responding...
Ecommerce in the next normal: the new role of the store
As COVID-19 lockdowns gradually start to ease, the question on everyone’s lips is: will customers go back to stores? Consumers will always want to shop in-store. And yet, a large portion of ecommerce growth is expected to stay. According to our own research, 86%...
Press Release: Metapack adds innovative what3words API location technology to make front door deliveries seamless
• Metapack adds global location technology what3words to its delivery management platform • what3words enables Metapack’s customers to have parcels delivered to a precise location anywhere in the world • Innovative solution improves customer delivery experience as...
Flexing to meet unpredictable demand
Sweatpants, gardening supplies, zoom fitness classes – who would have been able to predict the sudden surge these items would experience in 2020? Product demand has always been tricky to predict, but COVID-19 has only made it harder. A study led by the University of...
Press Release: Metapack to lead shipping services for HelloFresh
Metapack to lead shipping services for HelloFresh World’s leading meal kit company goes lives with Metapack’s Delivery Manager across Europe Metapack, the global leader in ecommerce delivery technology, today announced that the world’s leading meal kit company,...
The sustainable Delivery Options consumers care about
While COVID-19 has taken the spotlight away from other pressing issues, sustainability remains a massive priority for consumers. A survey in 2020 found that 57% of UK online shoppers worry that the rise in online shopping is a significant threat to the environment....
APG: Three tips for ecommerce expansion in the Middle East
Ecommerce is booming all over the world, but nowhere more so than the Middle East. Even before the pandemic, ecommerce adoption in the region was rising rapidly, spurred on by digitally-savvy, smart-phone-wielding consumers in markets like the UAE and Saudi Arabia. ...
Why delivery experience is your most powerful customer retention tool
We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up exploding by nearly 28%. In some parts the world we saw 10 years of ecommerce growth in the space of 3 months. High demand is great news, but couple...
How to reduce cost to serve in the ecommerce boom
The current ecommerce boom is great news for retailers. Or at least it is at first glance. While more people are shopping online than ever before, the costs of operating ecommerce can also be notoriously high, and the slightest inefficiency can quickly eat into profit...
Why fulfillment experience is key to SME retailers’ growth
Last year the media was brimming with success stories of ecommerce growth. You’d be forgiven for thinking 2020 was a profitable year for any retailer with an online presence. And yet, that wasn’t the case. As in virtually every sector, many ecommerce SMEs had a hard...
Metapack Hosts Global Retailers and Brands with International Carriers at The Delivery Conference 2021
Virtual presentations and discussions from Burton Snowboards, Missguided, Holland & Barrett and Amazon Shipping on the agenda at The Delivery Conference in February Metapack has hosted leading retailers, brands and carriers at a virtual edition of the world’s...
Three steps to profitable international expansion
Cross-border ecommerce has never been more attractive than it is right now. When the web is your department store, it doesn’t really matter where an online store is based – everyone with an internet connection is a potential customer. And more people than ever are...
7 steps to move your Brick and Mortar store online during COVID
As countries around the world continue to grapple with COVID-fueled closures, more customers than ever are doing their shopping online. In many cases, this shift will be a permanent one, with Accenture predicting delivery companies will retain up to 50% of the peak...
A quick guide to Brexit ecommerce readiness
It may have taken a backseat while the world has been grappling with the coronavirus, but Brexit is still looming on the horizon. The deadline for the UK and EU to agree on the terms for the UK’s exit from the Union – 1 January 2021 – is fast approaching, and...
Metapack and Wall Street Journal outline ‘Commerce without Chaos’
With a 45% rise in ecommerce spending this Q2, many retailers are struggling to keep up. They see welcome opportunities to grow sales and acquire new customers, but their old systems simply weren’t designed to pivot and scale to meet demands like these. In challenging...
Pandemic shopping: stemming the flow of WISMO calls
Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security. What’s even more stressful is the process of waiting for a parcel...
Pandemic shopping: why the experience beyond the buy button just got more important
The coronavirus has changed the way we shop. Many stores have been forced to close their doors and many more have been driven into bankruptcy. Even where they have re-opened, additional sanitary measures prohibit the usual in-store experience, and foot traffic has...
Why American consumers want more delivery options
In the US, as elsewhere, the coronavirus has led consumers to change the way they shop. Pandemic-fueled lockdowns and store closures have driven a consumer shift online, and many are trying out new ways to shop – and finding they love them! According to McKinsey, 75%...
Pandemic shopping: how to reassure your customers at checkout
Pandemic-fueled lockdowns and store closures have driven a consumer shift online. Supply chains have struggled to keep up, and while shoppers were initially forgiving, they are quickly losing patience. Meanwhile, increased noise in the digital space is putting even...
How the pandemic has changed the way we shop
As the coronavirus has spread around the globe, it has caused an impact on human life that is both immense and devastating. But its effects haven’t stopped there. COVID-19 has disrupted virtually every aspect of our lives, including the way we shop. Consumers are...
Planning for returns in a peak season like no other
Retailers might be gearing up for an online demand like no other this peak season, but they should also be preparing for the increased volume of returns that will inevitably come with it. Returns is simply a part of online shopping that today’s consumer accepts – if...
Delivering to Europe in the pandemic-era
As the coronavirus pandemic ebbs and flows around the world, the effect on shoppers is just as variable. In the US, many states remain ravaged by the virus. Most consumers have taken refuge in online shopping, while many more besides have cut their spending altogether...
Metapack conquers the competition to win two eCommerce Awards 2020
We’re thrilled to announce that recently at the eCommerce Awards 2020, Metapack triumphed with not one but two awards. Now in their twelfth year, the eCommerce Awards recognize the very best in innovation and celebrate businesses that continue to break new ground....
How to scale fulfilment in the All-Delivery Era
Ecommerce has been running at peak levels since May. Supply lines have struggled to keep up and delays have ensued – leaving behind a trail of broken customer promises. Meanwhile, actual peak season is coming, and our analysis suggests this one will be bigger than...
Three steps to get ready for a peak season like no other
Every year, retailers around the world set to work planning for the peak in demand that builds between Black Friday and Boxing Day. Standard peak season is hard enough to manage, and this year’s peak is shaping up to be a task of epic proportions. Unlike previous...
Why we’re showing carriers love right now
Ecommerce is booming right now – we think you got the memo! As people were forced off the high street and into their homes, they took to online shopping to satisfy their every desire. Our global network of carriers was already experiencing a 68% year-on-year rise in...
Don’t be fooled by the reopening of physical retail: “new normal” shopping’s here to stay
On June 15, the UK’s non-essential stores re-opened with all the expected fanfare – queues snaking around the block in front of Nike’s Oxford Street store, and Primark and TK Maxx in Manchester. Meanwhile in the US, where many stores re-opened in May, sales rebounded...
Manhattan Metapack Integration
The dynamic duo: everything’s possible when warehousing and delivery connect A fully synchronized, optimized supply chain – everyone wants one, and it’s not too hard to see why. When your warehouse management is seamlessly connected to your delivery management, the...
How should retailers adapt returns processes during the Covid-19 pandemic?
Covid-19 has dramatically changed the way customers and retailers operate in eCommerce. As lockdown and social distancing measures come into force on a global scale, eCommerce has had to adapt quickly. In this blog we look into the effect of Covid-19 on UK based...
Maintaining Customer Confidence in Uncertain Times
As the impact of the COVID-19 pandemic continues to unfold and evolve every day, there is a collective sense of uncertainty that both consumers and businesses are grappling with. Consumer behavior is shifting to prioritize essential items over non-essential items and...
Consumption during crisis: eCommerce shopping trends
The evolution of the consumer in a crisis A month ago, when the top of the evening news tailed off to a story of small instances of panic buying toilet paper, the future of today seemed movie-esque in its distance from the current reality. Fast forward to the present...
Covid-19: Top delivery trends facing retailers
With the Covid-19 outbreak continuing to gain momentum, there is a realization among everyone that disruption will continue for many months. For businesses, there have rarely been tougher times – stock markets are down, there may be a potential recession on the...
A Message from Metapack Regarding Covid-19
During this unprecedented time, we wanted to take a moment to update all of our customers and partners on the current situation regarding the COVID-19 pandemic and how Metapack is managing this extraordinary situation. To begin with, I wanted to thank the healthcare...
Reduce WISMO Calls and Increase Consumer Trust with Delivery Tracker
It’s not just hair gel… Where is my order (WISMO)? A term that you probably want eradicated from your customers’ vernacular. When it comes to delivery delays and uncertainty, the pain point is not just that buyers don’t know where their order is; it’s that these...
Overcome Tracking Logistics Challenges with Delivery Tracker
Imagine, you’ve finally bought yourself that new jacket you’ve been eyeing up for months or those new headphones that have just been released. The excitement bubbles as those five magic words finally appear ‘your order has been dispatched,’ and then…radio...
5 Ways to Build Brand Loyalty with Delivery Tracking
In the ongoing battle for acquiring and retaining customers, it’s becoming increasingly important for retailers to turn every touchpoint with their customer into an opportunity to extend their brand experience. A particularly unique stage of the customer journey that...
The Delivery Excellence Awards 2020
Metapack Announces Winners at TDC Global As the sun sets on another successful TDC Global, we wanted to take the time to offer our congratulations to the winners of The Delivery Excellence Awards and extend thanks to those who were shortlisted – there’s always next...
Introducing Delivery Tracker
Take Control of Your Customer Journey with our Delivery Tracker Software We all know the frustration of excitedly ordering a product, only to spend time trying to determine where it is and when it will arrive. It’s annoying, time consuming and reduces the likelihood...
Delivery Options for the Win
Retailers and brands need to stand out at all staged of the purchasing cycle in order to compete. Delivery options is a perfect way to differentiate your offering and stand out in a crowded market place. This infographic highlights some tips and tricks you can...
