5 tips for using returns to increase basket conversation

5 tips for using returns to increase basket conversation

Consumers want a great experience at all stages of the customer journey. At the point of purchase — and post — returns can be leveraged to increase basket conversion and customer loyalty.  Below are our top tips for providing a returns experience that reduces basket...
2019 in review: the top 5 resources

2019 in review: the top 5 resources

Happy New Year! In 2019 we shared a lot of resources help retailers and brands provide a superior customer delivery experience. Below are our most popular pieces of content. Make sure you haven’t missed anything! Report — Delivery Options Benchmark One of the most...
Peak Update 20th to 23rd December

Peak Update 20th to 23rd December

Welcome to our update on Peak season, covering the weekend of 20th to 23rd December. We are getting close to Christmas time, and have some impressive numbers to share with you! During this weekend we saw a platform increase of 22%, the split of orders was 73% domestic...
Peak update 13th to 16th December

Peak update 13th to 16th December

Welcome to our update on Peak season, covering the weekend of 13th to 16th December. We hope you enjoyed our deep-dive into Black Friday week. During the weekend, the split of orders was 67% domestic and 33% international. Next day delivery was at an all-time high...
Peak update 6th to 9th December

Peak update 6th to 9th December

Welcome to our update on Peak season, covering the weekend of 6th December to 9th December. As in previous weeks, we have used our sample of 200 retailers to indicate any trends for this year’s peak season. And, using the tracker you can easily compare the results to...
Peak update Black Friday week review

Peak update Black Friday week review

Welcome to our Black Friday week review! We will be revealing the year-on-year uplift, an interesting trend for this year and where you can find even more Peak data. This year’s numbers indicate a successful week and significant growth for retailers and brands on the...
Peak update 29th November to 3rd December

Peak update 29th November to 3rd December

Welcome to our update on Peak season, covering the weekend of 29th November to 2nd December — otherwise known as cyber weekend!

We saw a 23% uplift in our volume based on a sample of 200 retailers. The split of orders was 64% domestic and 36% international, a 6% reduction on domestic volume since last weekend. The most popular service was Standard/Economy at 54%, but Next Day delivery volume edged closer after increasing by 6% to 40%.

As per last weekend, the top destination countries were US, Ireland and France.

Peak update 22nd to 25th November

Peak update 22nd to 25th November

Welcome to our update on Peak season, covering the weekend of 22nd to 25th November. Overall, the data was similar to last weekend. The split of orders was 70% domestic and 30% international, a 3% increase on domestic volume since last weekend. The most popular...
Peak weekend 15th to 18th November

Peak weekend 15th to 18th November

Welcome to our second update on Peak season, covering the weekend of 15th to 18th November. Overall, the numbers were similar to last year. The split of orders was 67% domestic and 33% international according to volume. The most popular service was Standard/Economy,...
Peak update 9th to 12th November

Peak update 9th to 12th November

    Welcome to our first update on Peak season! Every week we will be updating you on the trends we are seeing every weekend during Peak season; order volume, split of orders, retailer categories and city volume. The weekend of 9th to 12th was up 1% compared...
Mastering the Delivery Experience with Ship from Store

Mastering the Delivery Experience with Ship from Store

Consumer expectations are now higher than ever when it comes to delivery. A critical challenge for retailers and brands is how to innovate to provide a differentiated customer delivery experience. The answer? Ship from Store. What is Ship from Store? Ship from Store...
Peak Update – January 2019

Peak Update – January 2019

Welcome back to our latest update on the Peak season! Happy New Year! The weekend of 28th to 31st December was up 20% compared to last year. Destination growth for Australia The split of orders was 69% domestic and 31% international, very similar to last week....
2018 State of eCommerce Delivery: Webinar FAQs

2018 State of eCommerce Delivery: Webinar FAQs

We recently hosted a webinar discussing the findings from the 2018 State of eCommerce Delivery: Metapack Consumer Research Report. This report surveyed 3,597 consumers in Canada, France, Germany, the Netherlands, Spain, the UK and the US. We focused on the key...
Peak Update – 21st- 24th December

Peak Update – 21st- 24th December

Welcome back to our latest update on the Peak season! If you celebrate Christmas we hope you had a wonderful time celebrating. The weekend of 21st to 24th December was up an enormous 42% compared to last year. A surge in Next Day deliveries The split of orders was 70%...
Peak Update – 7th- 10th December

Peak Update – 7th- 10th December

Welcome back to our latest update on the Peak season! The weekend of 7th to 10th December was up 4% compared to last year, showing that consumers are busier than ever buying goods. The split of order volume was 69% domestic and 31% international. Last week...
Peak Update – 30th November – 3rd December

Peak Update – 30th November – 3rd December

Welcome back to our latest update on the Peak season! The weekend of 30th November to 3rd December was up 3% compared to last year. The split of orders was 66% domestic and 34% international. International volume was higher than previous weeks, for example 3.5% higher...
Peak Update – 16th- 19th November

Peak Update – 16th- 19th November

Welcome to the Peak report for the weekend of 16th-19th November! There are only two days to Black Friday but already retailers and brands are offering significant discounts.   This weekend the industry with the greatest uplift from last year is Pets (36%). The next...
Peak Update – 9th-12th November

Peak Update – 9th-12th November

Hello! Here is the Peak report for the weekend of 9th-12th November. The industry with the greatest uplift from last year is Gifts (64%). Pets and Books came in closely with a 27% and 20% uplift respectively. Furniture and clothing retailers have also seen significant...
Peak Trading Update

Peak Trading Update

Welcome to the new and exciting Metapack blog! We will be starting off our new blog with a focus on the Peak trading season. With only 15 days to go until Black Friday, we expect to see a massive increase in consumers buying goods online. Every year Metapack produces...