Ecommerce Trends 2023: What Stands Out?

Ecommerce Trends 2023: What Stands Out?

How can you overcome the consumer crunch? Economic uncertainty is going nowhere any time soon, and consumers are feeling the crunch. Buyers will, over time, adapt to the current financial outlook, but what about your business and its supply chains?  How do you...
Avoiding fuel surcharges

Avoiding fuel surcharges

Minimizing fuel surcharges this retail peak season There’s no shying away from it: the upcoming retail peak season will likely be characterized by rising operating costs and reduced consumer spending. Factors like the cost-of-living crisis, global inflation and rising...
Economic Crises: Identifying Consumer Behaviour Patterns

Economic Crises: Identifying Consumer Behaviour Patterns

Over the past several years, consumers have been anything but predictable. As retailers grapple with yet another crisis that’s rewriting the rules of effective supply chains, online conversion and consumer loyalty, Metapack and Retail Economics have researched how the...
2022 Peak Season Retail Trends

2022 Peak Season Retail Trends

What striking retail trends will emerge amidst this year’s economic crisis? Since the COVID pandemic, peak seasons have rewritten the retailer rulebook again and again. Retailers have had to adapt to a multitude of challenges and trends, from a boom in online sales to...
Sustainability in ecommerce: the need for green delivery

Sustainability in ecommerce: the need for green delivery

As the importance of sustainability continues to grow in prominence, it’s becoming imperative for all industries, including retail to focus on green delivery. Recent research from Hermes, reveals that over 40% of consumers admit they’re ordering more online but wish...
Grappling complexity of last mile logistics

Grappling complexity of last mile logistics

As the role of online and physical stores come together, customer journeys are becoming increasingly complex. As such, supply chains have needed to become progressively more sophisticated to ensure efficiency. Shoppers now demand that online orders are traceable, time...
Scaling delivery experience for Ecommerce Peak 2021

Scaling delivery experience for Ecommerce Peak 2021

Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all records set in 2020. Even if growth will decelerate somewhat, we’re still predicting 11% growth on the astronomical ecommerce delivery volumes witnessed at the height of...
‘Urban specialist’ carriers: enter stage left

‘Urban specialist’ carriers: enter stage left

There’s a new type of carrier in town. At Metapack, we call them ‘urban specialist’ carriers. They’re on a mission to disrupt delivery in the main cities of Europe and beyond, offering rapid and precise delivery timeframes to satisfy the rising expectations of...
Ecommerce shipping solutions for sustainable growth

Ecommerce shipping solutions for sustainable growth

There’s never been a better time for SME ecommerce retailers to scale up and deliver global growth. According to our own research, 86% of consumers will continue shopping more online well after the pandemic. And 42% plan to make fewer trips to stores in future....
Get ready for a rise in ‘out of home’ delivery

Get ready for a rise in ‘out of home’ delivery

Everyone’s been keeping a close eye on the ecommerce explosion brought about by COVID-19. One part of the story that hasn’t got a lot of attention is the impact it’s had on ‘out of home’ delivery. In fact, methods like lockers, PUDOs and in-store pickup have...
Metapack Delivery Tracker wins highly coveted WPPA Award

Metapack Delivery Tracker wins highly coveted WPPA Award

We’re thrilled to announce that Metapack’s Delivery Tracker technology has won another award, this time the Innovation award at the highly coveted World Post & Parcel Awards (WPPA) 2021. The category recognizes the organization that has introduced a...
SFS Retail: Putting your stores to work in the ecommerce boom

SFS Retail: Putting your stores to work in the ecommerce boom

Much of the pandemic-fueled ecommerce growth is here to stay. According to our research, 86% will continue shopping more online long after COVID-19. The pressure is on for physical stores to earn their keep within omnichannel retail. Many top retailers are responding...
Ecommerce in the next normal: the new role of the store

Ecommerce in the next normal: the new role of the store

As COVID-19 lockdowns gradually start to ease, the question on everyone’s lips is: will customers go back to stores? Consumers will always want to shop in-store. And yet, a large portion of ecommerce growth is expected to stay. According to our own research, 86%...
Flexing to meet unpredictable demand

Flexing to meet unpredictable demand

Sweatpants, gardening supplies, zoom fitness classes – who would have been able to predict the sudden surge these items would experience in 2020? Product demand has always been tricky to predict, but COVID-19 has only made it harder. A study led by the University of...
Press Release: Metapack to lead shipping services for HelloFresh

Press Release: Metapack to lead shipping services for HelloFresh

Metapack to lead shipping services for HelloFresh World’s leading meal kit company goes lives with Metapack’s Delivery Manager across Europe Metapack, the global leader in ecommerce delivery technology, today announced that the world’s leading meal kit company,...
The sustainable Delivery Options consumers care about

The sustainable Delivery Options consumers care about

While COVID-19 has taken the spotlight away from other pressing issues, sustainability remains a massive priority for consumers. A survey in 2020 found that 57% of UK online shoppers worry that the rise in online shopping is a significant threat to the environment....
APG: Three tips for ecommerce expansion in the Middle East

APG: Three tips for ecommerce expansion in the Middle East

Ecommerce is booming all over the world, but nowhere more so than the Middle East. Even before the pandemic, ecommerce adoption in the region was rising rapidly, spurred on by digitally-savvy, smart-phone-wielding consumers in markets like the UAE and Saudi Arabia.  ...
Why delivery experience is your most powerful customer retention tool

Why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up exploding by nearly 28%. In some parts the world we saw 10 years of ecommerce growth in the space of 3 months.  High demand is great news, but couple...
How to reduce cost to serve in the ecommerce boom

How to reduce cost to serve in the ecommerce boom

The current ecommerce boom is great news for retailers. Or at least it is at first glance. While more people are shopping online than ever before, the costs of operating ecommerce can also be notoriously high, and the slightest inefficiency can quickly eat into profit...
Why fulfillment experience is key to SME retailers’ growth

Why fulfillment experience is key to SME retailers’ growth

Last year the media was brimming with success stories of ecommerce growth. You’d be forgiven for thinking 2020 was a profitable year for any retailer with an online presence. And yet, that wasn’t the case. As in virtually every sector, many ecommerce SMEs had a hard...
Three steps to profitable international expansion

Three steps to profitable international expansion

Cross-border ecommerce has never been more attractive than it is right now. When the web is your department store, it doesn’t really matter where an online store is based – everyone with an internet connection is a potential customer. And more people than ever are...
7 steps to move your Brick and Mortar store online during COVID

7 steps to move your Brick and Mortar store online during COVID

As countries around the world continue to grapple with COVID-fueled closures, more customers than ever are doing their shopping online. In many cases, this shift will be a permanent one, with Accenture predicting delivery companies will retain up to 50% of the peak...
A quick guide to Brexit ecommerce readiness

A quick guide to Brexit ecommerce readiness

It may have taken a backseat while the world has been grappling with the coronavirus, but Brexit is still looming on the horizon. The deadline for the UK and EU to agree on the terms for the UK’s exit from the Union – 1 January 2021 – is fast approaching, and...
Metapack and Wall Street Journal outline ‘Commerce without Chaos’

Metapack and Wall Street Journal outline ‘Commerce without Chaos’

With a 45% rise in ecommerce spending this Q2, many retailers are struggling to keep up. They see welcome opportunities to grow sales and acquire new customers, but their old systems simply weren’t designed to pivot and scale to meet demands like these. In challenging...
Pandemic shopping: stemming the flow of WISMO calls 

Pandemic shopping: stemming the flow of WISMO calls 

Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security.   What’s even more stressful is the process of waiting for a parcel...
Why American consumers want more delivery options 

Why American consumers want more delivery options 

In the US, as elsewhere, the coronavirus has led consumers to change the way they shop. Pandemic-fueled lockdowns and store closures have driven a consumer shift online, and many are trying out new ways to shop – and finding they love them! According to McKinsey, 75%...
Pandemic shopping: how to reassure your customers at checkout

Pandemic shopping: how to reassure your customers at checkout

Pandemic-fueled lockdowns and store closures have driven a consumer shift online. Supply chains have struggled to keep up, and while shoppers were initially forgiving, they are quickly losing patience. Meanwhile, increased noise in the digital space is putting even...
How the pandemic has changed the way we shop

How the pandemic has changed the way we shop

As the coronavirus has spread around the globe, it has caused an impact on human life that is both immense and devastating. But its effects haven’t stopped there. COVID-19 has disrupted virtually every aspect of our lives, including the way we shop.    Consumers are...
Delivering to Europe in the pandemic-era 

Delivering to Europe in the pandemic-era 

As the coronavirus pandemic ebbs and flows around the world, the effect on shoppers is just as variable. In the US, many states remain ravaged by the virus. Most consumers have taken refuge in online shopping, while many more besides have cut their spending altogether...
Metapack conquers the competition to win two eCommerce Awards 2020

Metapack conquers the competition to win two eCommerce Awards 2020

We’re thrilled to announce that recently at the eCommerce Awards 2020, Metapack triumphed with not one but two awards. Now in their twelfth year, the eCommerce Awards recognize the very best in innovation and celebrate businesses that continue to break new ground....
How to scale fulfilment in the All-Delivery Era

How to scale fulfilment in the All-Delivery Era

Ecommerce has been running at peak levels since May. Supply lines have struggled to keep up and delays have ensued – leaving behind a trail of broken customer promises. Meanwhile, actual peak season is coming, and our analysis suggests this one will be bigger than...
Three steps to get ready for a peak season like no other 

Three steps to get ready for a peak season like no other 

Every year, retailers around the world set to work planning for the peak in demand that builds between Black Friday and Boxing Day. Standard peak season is hard enough to manage, and this year’s peak is shaping up to be a task of epic proportions.   Unlike previous...
Why we’re showing carriers love right now

Why we’re showing carriers love right now

Ecommerce is booming right now – we think you got the memo! As people were forced off the high street and into their homes, they took to online shopping to satisfy their every desire. Our global network of carriers was already experiencing a 68% year-on-year rise in...
Manhattan Metapack Integration

Manhattan Metapack Integration

The dynamic duo: everything’s possible when warehousing and delivery connect  A fully synchronized, optimized supply chain – everyone wants one, and it’s not too hard to see why. When your warehouse management is seamlessly connected to your delivery management, the...
Maintaining Customer Confidence in Uncertain Times

Maintaining Customer Confidence in Uncertain Times

As the impact of the COVID-19 pandemic continues to unfold and evolve every day, there is a collective sense of uncertainty that both consumers and businesses are grappling with. Consumer behavior is shifting to prioritize essential items over non-essential items and...
Consumption during crisis: eCommerce shopping trends

Consumption during crisis: eCommerce shopping trends

The evolution of the consumer in a crisis A month ago, when the top of the evening news tailed off to a story of small instances of panic buying toilet paper, the future of today seemed movie-esque in its distance from the current reality. Fast forward to the present...
Covid-19: Top delivery trends facing retailers

Covid-19: Top delivery trends facing retailers

With the Covid-19 outbreak continuing to gain momentum, there is a realization among everyone that disruption will continue for many months. For businesses, there have rarely been tougher times – stock markets are down, there may be a potential recession on the...
A Message from Metapack Regarding Covid-19

A Message from Metapack Regarding Covid-19

During this unprecedented time, we wanted to take a moment to update all of our customers and partners on the current situation regarding the COVID-19 pandemic and how Metapack is managing this extraordinary situation. To begin with, I wanted to thank the healthcare...
Reduce WISMO Calls and Increase Consumer Trust with Delivery Tracker

Reduce WISMO Calls and Increase Consumer Trust with Delivery Tracker

It’s not just hair gel… Where is my order (WISMO)? A term that you probably want eradicated from your customers’ vernacular. When it comes to delivery delays and uncertainty, the pain point is not just that buyers don’t know where their order is; it’s that these...
Overcome Tracking Logistics Challenges with Delivery Tracker

Overcome Tracking Logistics Challenges with Delivery Tracker

Imagine, you’ve finally bought yourself that new jacket you’ve been eyeing up for months or those new headphones that have just been released. The excitement bubbles as those five magic words finally appear ‘your order has been dispatched,’ and then…radio...
5 Ways to Build Brand Loyalty with Delivery Tracking

5 Ways to Build Brand Loyalty with Delivery Tracking

In the ongoing battle for acquiring and retaining customers, it’s becoming increasingly important for retailers to turn every touchpoint with their customer into an opportunity to extend their brand experience. A particularly unique stage of the customer journey that...
The Delivery Excellence Awards 2020

The Delivery Excellence Awards 2020

Metapack Announces Winners at TDC Global As the sun sets on another successful TDC Global, we wanted to take the time to offer our congratulations to the winners of The Delivery Excellence Awards and extend thanks to those who were shortlisted – there’s always next...
Introducing Delivery Tracker

Introducing Delivery Tracker

Take Control of Your Customer Journey with our Delivery Tracker Software We all know the frustration of excitedly ordering a product, only to spend time trying to determine where it is and when it will arrive. It’s annoying, time consuming and reduces the likelihood...
Delivery Options for the Win

Delivery Options for the Win

Retailers and brands need to stand out at all staged of the purchasing cycle in order to compete. Delivery options is a perfect way to differentiate your offering and stand out in a crowded market place. This infographic highlights some tips and tricks you can...