London, UK – The Metapack Group, the leading provider of eCommerce technology for retailers’ delivery services, today announced the appointment of leading technology industry figure Carmen Carey as Chief Operating Officer (COO). She will be responsible for driving continuous improvement in Metapack’s service performance for a fast growing base of retailer clients serving millions of customers across the world.

Carmen has strong expertise in leading global business to business technology brands and brings this wealth of experience to her new role at Metapack. She joins from managed cloud services provider ControlCircle where she was Chief Executive Officer (CEO) for over three years. Her background also includes tenures as CEO of CopperEye, COO of MessageLabs (now Symantec) and Vice President of Global Services for the Americas at BroadVision (BVSN).

Metapack’s CEO and founder, Patrick Wall said: “Carmen’s appointment reflects a concerted drive by Metapack to establish world class customer service standards. Carmen will provide us with passion, focus and experience to create superior client service and operational excellence. Her track record in the technology and service world is amongst the very best. She joins a team that has rapidly grown over the last six months to provide our customers with robust technology, enhanced functionality and the best possible service. This is all part of a sustained investment programme in our existing customers.”

The Metapack Group continues to experience rapid growth. Substantial investment from Index Ventures has permitted the acquisition of the European shipping solutions provider XLogics and the move into a new larger London HQ and German office. Metapack coordinates over £6 billion worth of eCommerce traffic annually for major global retailers as well as specialist online retail brands.