With 350 stores across Europe, Asia and the Middle East and six dedicated websites in four currencies, River Island is known as a global leader in stylish, affordable fashion. As more and more customers are purchasing online, the retailer understood the importance of becoming equipped to meet the demands of shifting consumer behaviour, especially across borders.
Metapack enabled River Island to adopt a rule-based approach to delivery, which in turn led to £3 million in cost savings based on the decreasing average delivery cost, lower customer service interactions and lower lost parcels.
River Island partnered with Metapack to:
- Reduce time and resource demand
- Offer more choice and convenience in delivery options
- Achieve greater flexibility in carrier allocation
Download the case study to learn how Metapack enabled improvement on these key points and discover what quantifiable results River Island has experienced.