Bigger Shipping Scale. Smarter Workflows. Stronger Loyalty.
Optimise revenue across the entire delivery journey with intelligence at every step, from checkout to returns, and scale effortlessly with a global carrier network.
Success you can see at every step
increase in customer retention
reduction in your shipping costs
more conversions at checkout
fewer WISMO calls
Where Delivery Meets Intelligence
Big ideas, unexpected voices, and live performance. Join Richard Ayoade, Mary Portas, and a live set from Alexandra Burke as TDC 2026 explores the future of delivery.
Powering delivery promises for the world’s leading brands
Elevate your delivery experience with intelligence
Unify every workflow into one platform and use smart recommendations, automation, and insights to optimise revenue, improve delivery success, and elevate every customer touchpoint.
Convert
Make buyers out of browsers
Increase conversions at checkout with multiple delivery options and precise delivery dates, aligned to your shipping strategy, giving customers the confidence that what they buy is on time, every time.
Deliver
Ship smarter, save more
Move with speed and confidence with an end-to-end shipping platform built for enterprise-scale operations. One API gives you global coverage, instant automations, and powerful shipping rules to optimise carrier selection, cutting costs by up to 30%. Plus, ship from anywhere with rapid carrier onboarding, seamless WMS/OMS integrations, and flexible workflows.
Track
Cut queries, keep customers
Slash WISMO calls by up to 40% with intelligent real-time tracking. Use your branded tracking page to keep customers informed, encourage repeat purchases, and increase loyalty.
Return
Simplify returns, retain revenue
Deliver frictionless, self-service returns and exchanges that cut costs while protecting loyalty. Generate labels or QR codes, customised for every channel, and seamlessly track every shipment.
Analyse
Turn data into decisions
Access unified delivery intelligence to spot risks early, understand issues, and measure performance. Postcode-level data, tailored dashboards, and real-time alerts help teams move quickly, while parcel profiling and delivery insights support cost savings and growth.
Great delivery, lasting loyalty
Efficient shipping processes, multiple delivery options, and a positive brand experience are essential to keep customers coming back—no matter how much traffic you attract.
of customers expect two-day delivery—only a third of brands deliver
of customers are likely to abandon their cart due to a lack of delivery options
of customers want a minimum of four tracking updates per order
Who we help
Transform your delivery, transform your business
Ecommerce
Protect brand value, increase sales, and reduce cart abandonment with accurate delivery promises and flexible options.
Logistics
Cut costs, boost efficiency, and scale operations with a single integration to 4,000+ carrier services.
Customer Service
Slash WISMO calls by up to 40% with accurate tracking and self-service returns.
IT & Engineering
Integrate the delivery experience into existing systems via one powerful API, without the extra dev work.
Procurement
Improve carrier performance, reduce costs, and gain control with smarter procurement.
Finance
Automate workflows, recover revenue, and take control of delivery costs with intelligent finance tools.
Elevating B&Q’s delivery experience
Discover how B&Q leverages Metapack to meet and exceed customer expectations as the business scales.
Ready to elevate your delivery experience?
See how Metapack helps enterprise retailers optimise every stage of delivery.