Built for Customer Service

Turn customer support into long-term loyalty

Help your service team to reduce queries, resolve issues faster, and turn post-purchase interactions into loyalty-building moments.

Learn how we can help

The partner behind the world’s most complex delivery operations

Stop queries before they start

Set your support team up for success with transparency at every step. Give customers real-time tracking updates, accurate delivery estimates, and up-to-date data– and put out fires before they happen.

93%

reduction in first response time

85%

of cases, to which you can automate responses

20+

customer net promoter score

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Power proactive delivery management

Protect your delivery promise

From accurate delivery estimates at checkout to proactive updates and performance reporting, set and meet customer expectations at every step.

Cut inquiries by up to 35%

Give customers accurate, real-time tracking updates, and provide proactive notifications via email or SMS before they even need to ask.

Catch issues before they catch fire

Gain live visibility into parcels and use predictive insights to spot delays or losses early. Manage expectations and resolve issues before they become complaints—even across complex international or multi-parcel shipments.

Empower agents with enriched data

Provide a single, comprehensive source of tracking data, enabling agents to resolve queries quickly and accurately. Integrate with AI chatbots to automate common tracking responses and speed up resolution times.

Delight customers past the point of purchase

Build branded tracking pages that keep your voice front and centre, with clear updates in 20+ languages. Advertise to an engaged audience and make returns seamless for an even smoother experience.

Ready to optimise your post-purchase journey?

Give your customer service team the tools, data, and automation they need to turn delivery into a loyalty driver.