Built for Customer Service
Turn customer support into long-term loyalty
Put customers first—even after delivery. Empower your service team with centralised data and predictive insights to cut inquiries, resolve issues faster, and turn every interaction into a loyalty-building moment.
The partner behind the world’s most complex delivery operations
Power proactive delivery management
Protect your delivery promise
From accurate delivery estimates at checkout to proactive updates and performance reporting, set and meet customer expectations at every step.
Cut inquiries by up to 35%
Intelligent automation gives customers accurate, real-time tracking updates and provides proactive notifications via email or SMS before they even need to ask.
Catch issues before they catch fire
Gain live visibility into parcels and use predictive insights to spot delays or losses early. Manage expectations and resolve issues before they become complaints—even across complex international or multi-parcel shipments. One platform connects every carrier, channel, and data source—giving your team complete visibility into the delivery journey.
Empower agents with enriched data
Provide a single, comprehensive source of tracking data, enabling agents to resolve queries quickly and accurately. Integrate with AI chatbots to automate common tracking responses and speed up resolution times.
Delight customers past the point of purchase
Build branded tracking pages that keep your voice front and centre, with clear updates in 20+ languages. Advertise to an engaged audience and make returns seamless for an even smoother experience.
Stop queries before they start
Set your support team up for success with transparency at every step. Automatically give customers real-time tracking updates, accurate delivery estimates, and up-to-date data—and put out fires before they happen.
reduction in first response time
of cases, to which you can automate responses
customer net promoter score
How does this solution help reduce customer service inquiries?
By providing customers with accurate, real-time tracking updates and proactive delivery notifications, many of the most common “Where is my order?” questions are eliminated before they ever reach your support team. Predictive insights also help you identify delays early, enabling faster, pre-emptive communication.
What kind of data will my support team have access to?
Agents gain a unified, enriched view of parcel tracking and delivery events across all carriers and channels. This single source of truth enables them to resolve issues quickly, confidently, and accurately—without switching between systems.
Can I automate common tracking or delivery questions?
Yes. You can automate responses for routine inquiries, such as delivery status, delays, or expected arrival times. Integrations with AI chatbots make it easy to provide instant, accurate answers to customers 24/7.
How does this improve first-response and resolution times?
Centralised delivery data, proactive alerts, and automated workflows reduce the time agents spend searching for information. With answers readily available, case resolution becomes faster and more consistent.
What impact can this have on customer satisfaction?
Brands using our platform see measurable improvements in customer satisfaction and loyalty. Fewer surprises, clear communication, and faster support all contribute to a more positive post-purchase experience—and higher retention.
Does this work with international or multi-parcel shipments?
Yes. The platform is built to support even the most complex delivery operations, including multi-carrier, multi-parcel, and international shipments. Predictive insights help teams spot cross-border issues early and manage expectations proactively.
Can I customize the tracking experience for my customers?
Absolutely. You can create branded tracking pages, tailored notifications, and multilingual experiences that keep your brand front and center while providing customers with clarity and confidence every step of the way.
How difficult is it to integrate with my existing tech stack?
Our solution is designed to integrate seamlessly with major ecommerce platforms, help desks, CRM tools, and carrier networks. Your team can get up and running quickly without major workflow disruption.
Will this help my team scale during peak season?
Yes. Automation, predictive insights, and centralised data dramatically reduce manual workload, making it easier to handle spikes in order volume without increasing headcount.
Ready to optimise your post-purchase journey?
Give your customer service team the tools, data, and automation they need to turn delivery into a loyalty driver.
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