Report

Ecommerce Delivery Benchmark Report 2026

Unlock data-driven insights on AI, delivery, and the future of ecommerce.

Ecommerce Delivery Benchmark Report 2026

AI is transforming ecommerce, with machines increasingly deciding which brands get seen and chosen. Most retailers call AI critical—but few use it beyond basic automation. Meanwhile, more than one in four consumers are already using chat-based AI to shop, making delivery, visibility, and execution more important than ever.

 

We surveyed 8,000 consumers and 400 senior retail leaders to show how AI-driven delivery is creating a widening gap—and a measurable advantage for those leading the way.

 

Will your delivery strategy keep pace—or will your brand fall behind? Download the report to stay ahead of the trends.