Returns on Demand API
Cut your cost-to-serve and increase customer satisfaction with return labels and tailored in-house experiences.
Already providing effortless returns for…
Retailers who offer a positive and convenient returns experience meaningfully win over customers and drive profit.
of consumers say if a policy is unfavourable they will abandon a purchase.
of shoppers admit ordering multiples of the same item to decide at home.
of retailers have had to increase prices to counter rising returns volumes.
of retailers say that managing returns processes impacts their profit.
reduce the cost to managing returns
Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.
Promote a more favourable returns policy and then link to the experience on your website to drive customer returns through the store to increase sales opportunities.
Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery.
Provide a hassle-free, self-service returns experience for your customers, while keeping your customers informed of their returns.
Implement features across your eCommerce channels. Whether this is on your customer’s account page, via your support channels or through email and SMS, we enable you to tailor your solution however you see fit.
Build returns around your business, not someone else’s rules. Configure reasons, outcomes, carriers and destinations to create flexible returns workflows that adapt by market, product and customer.
Deliver a branded returns experience that feels native to your brand. Embed returns into account areas and support journeys, giving customers a clear, self-service way to manage returns.
Roll out new returns capabilities at your pace. Launch by region, test new policies, or adapt workflows as volumes shift without re-platforming or re-engineering your stack.
Turn returns data into decisions. Track volumes, reasons and carrier performance alongside delivery data to spot trends, cut avoidable returns and sharpen future delivery promises.
With a simple API call, you can quickly generate returns labels for domestic and international shipments.
Reduce your cost-to-serve by building self-service returns features into your eCommerce experience.
Get accurate tracking and visibility on all your returns, ensuring you can manage operational impact and locate any missing stock to better manage customer expectations.
Our library of returns services can handle both domestic and international shipments
Learn more about Returns on Demand API
Your shipping infrastructure can make or break your business. Discover the five critical capabilities that set enterprise-grade platforms apart.
