Intelligence Hub
Make delivery data one of your biggest assets
Gain real-time command over your delivery network. Get total visibility into every parcel, potentially recover lost revenue, and prevent customer-impacting issues.
Enhancing delivery performance through data for top brands
Strengthen every aspect of your delivery operation
Unlock actionable insights via pre-built reports or a data feed
Ship faster and smarter
Stop guessing and gain complete visibility into parcel statuses to resolve errors and keep the warehouse moving.
Keep customers informed
Provide accurate delivery dates to boost loyalty and trust by measuring your performance against your delivery promise.
Get ahead of issues
Automated email alerts notify you instantly when critical thresholds are met.
Protect revenue
Prevent losses from the supply chain and enable proactive investigation with live reporting into potentially lost or stolen parcels.
Smarter insights, faster decisions, better delivery
Purpose-built dashboards
Give your teams the clarity they need. Role-based dashboards surface the KPIs and exceptions that matter most to customer service, warehouse, and transport teams—helping them stay proactive rather than reactive. Track 24-hour performance trends, set configurable alerts, and identify issues before they affect customers. With role-specific insights, teams can triage faster, resolve issues more efficiently, and maintain service quality at scale.
Find answers quickly with AI
Solve problems quickly with the platform’s AI-powered tools. Natural-language search allows anyone to ask questions — no manual queries or technical skills required. Gain personalised responses based on your shipping data to protect and improve your customer delivery experience.
Catch parcel issues post-dispatch
Reduce failed delivery promises by proactively reaching out before issues escalate. Turn potential problems into opportunities to build trust and loyalty by setting accurate expectations, resolving delays faster with complete tracking visibility and root-cause insights, and continuous carrier performance evaluation.
Elevate warehouse performance
Use live data to track and resolve processing delays, eliminate bottlenecks, and stay ahead of shipping issues. Quickly filter by dispatch date, carrier, or service to find what you need, and dive deeper into any parcel by opening it directly in your shipping platform.
Gain unbiased insights on carrier performance
Potentially recover costs and strengthen your carrier strategy by measuring delivery performance against SLAs. Analyse on-time, late, and early while resolving disputes with shared data.
Make data-driven carrier decisions
Understand your complete shipping profile to negotiate better contracts, allocate resources with confidence, and ensure you’re using the right carriers and services. Analyse when, what, where, and how you ship to maximize efficiency and cost-effectiveness, and secure the best possible rates.
Access granular regionalised delivery insights
Enhance local delivery by using regional analytics to cut costs, prevent losses, and choose the best carriers. Build loyalty with faster, more reliable service while adapting efficiently to network changes.
Empower employees across the entire delivery chain
Warehouse
Eliminate bottlenecks and delays in the warehouse. Get real-time alerts on processing issues so you can resolve them instantly and keep shipments on schedule
Customer Service
Provide proactive and transparent updates with live parcel tracking and issue alerts, enhancing customer satisfaction.
Carrier Management
Gain data-driven leverage (SLA comparison, regional performance, shipping profiles) for improved contract terms and potential revenue recovery.
Ecommerce
Fine-tune your delivery promise with comprehensive shipping data, ensuring consistent and reliable experiences to win and keep customers.
Revenue Protection
Identify and mitigate potential fraud and recover unaccounted revenue with insights into parcel discrepancies.
Better data, greater ROI
Since implementing Metapack Intelligence, Mountain Warehouse has achieved over 70% reduction in contact-to-order (CTO) rates by utilizing carrier performance data from Metapack.
Gain actionable insights and elevate your entire delivery operation
Anticipate problems, cut costs, optimise strategy, and turn every delivery into an experience that delights.
5 Must-Have Features for Enterprise Shipping Solutions
Your shipping infrastructure can make or break your business. Discover the five critical capabilities that set enterprise-grade platforms apart.