4 Ways to Transform the Delivery Experience Using Intelligence

In 2024, 517 million parcels entered an exception state and £20 million was spent managing customer service calls.

Here’s what makes this particularly frustrating: your organisation already has the data to prevent most of these failures. The problem isn’t a lack of data. It’s a lack of intelligence.

In this ebook, you’ll learn:

• How to transform delivery problems into opportunities that earn loyalty

• Why role-based intelligence can empower teams to make faster, better decisions

• How to calculate delivery promises in real time based on actual conditions you can meet

• The importance of automated invoice verification to protect margins and enable a scalable multi-carrier strategy

• How to create a unified shipping ecosystem