What a difference delivery makes to retail in 2021

Episode 6 What a difference delivery makes to retail in 2021 The last 12 months have seen unprecedented turbulence for the retail industry, with the boom in e-commerce and changing customer expectations upending business models and forcing retailers to adapt their supply chains and delivery processes in order to survive. And as consumers look set

25 minutes on Delivery Options

Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:

Who Owns the Relationship with the Customer?

Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,

Preparing for Peak 2019

Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this

‘Urban specialist’ carriers: enter stage left

There’s a new type of carrier in town. At Metapack, we call them ‘urban specialist’ carriers. They’re on a mission to disrupt delivery in the main cities of Europe and beyond, offering rapid and precise delivery timeframes to satisfy the rising expectations of urbanite shoppers. According to research conducted by UK-based urban specialist Gophr, nearly

Ecommerce shipping solutions for sustainable growth

There’s never been a better time for SME ecommerce retailers to scale up and deliver global growth. According to our own research, 86% of consumers will continue shopping more online well after the pandemic. And 42% plan to make fewer trips to stores in future. Opportunities abound, or at least they do for those that

Get ready for a rise in ‘out of home’ delivery

Everyone’s been keeping a close eye on the ecommerce explosion brought about by COVID-19. One part of the story that hasn’t got a lot of attention is the impact it’s had on ‘out of home’ delivery. In fact, methods like lockers, PUDOs and in-store pickup have followed an interesting trajectory over the past year. And,

Metapack Delivery Tracker wins highly coveted WPPA Award

We’re thrilled to announce that Metapack’s Delivery Tracker technology has won another award, this time the Innovation award at the highly coveted World Post & Parcel Awards (WPPA) 2021. The category recognizes the organization that has introduced a significant new innovation to the sector that demonstrates quantifiable benefits to its customers. Delivery Tracker was chosen