Global eCommerce Consumer Report – Exec Summary

What you will learn in the whitepaper...

As part of this report we surveyed over 8000 consumers across 11 countries and 4 continents to provide deep dive insights into the state of eCommerce delivery in 2020.

This series (with an additional webinar for each section) will cover:

1. The Customer – Retailer Experience – What consumers expect from their relationship with chosen retailers.
2. Delivering Consumer Choice – What delivery choices consumers prefer.
3. Post Purchase Experience – How consumers view the returns process and expectations for tracking orders.
4. Omnichannel Retail – How consumers interact with a blend of online and in store/physical locations.
5. Cross Border Retail – The profile of an international shopper across different regions.

Download the Exec Summary to reveal the key findings from this year’s data and find out more about the core messages from all 5 sections.