Consumer behaviour is changing and returns are on the rise. Returns are an essential part of the post-purchase experience, and should be simple, easy and convenient. Retailers and brands need to ensure they can provide a superior returns experience across the globe that drives customer loyalty and repeat business.

Failure to implement a successful returns management strategy can negatively impact margins and business costs, but with the right approach, returns can be an opportunity to compete and provide a differentiated customer experience.

Download the whitepaper to discover:

1
The future of the returns: the current landscape, where we’re headed and how to overcome some of the most complex challenges
2
Consumer expectations: consumers evaluate a company’s return policy before even shopping on their site, and want flexible returns channels, a seamless online experience and clear tracking information
3
The building blocks for a winning returns strategy: a simple and clear returns policy, flexible returns options that suit local consumer preferences and fast returns that get refunds back to customers quickly

Get the complete whitepaper by filling out the form below...

56%

of shoppers said an eCommerce site's returns policy has deterred them from shopping with them

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