Whitepapers

For retailers and brands, it is essential to understand the behaviour and changing needs of online consumers and to strategically contribute to the evolution of eCommerce.

We’ve partnered with local and global associations to provide the latest industry data, facts and insights, gathered through a series of comprehensive whitepapers, surveys and reports, so you can prepare to embrace innovation and business transformation.

The Delivery Options Benchmark

58% of global consumers have purchased from one website over another because of their delivery options. Do you know the delivery options you should be providing to stand out and compete? Find out more in MetaPack’s Delivery Options Maturity Index, our research into how successful top-ranking retailers and brand provide delivery options online.   See

Delivering Customer Experience
Delivering to Europe – A Guide for U.S. Retailers and Brands​

This guide focuses on enabling U.S. retailers and brands to grow in Europe, a rewarding market for those who can compete by providing a superior customer delivery experience. The insights in this guide help retailers and brands understand the delivery challenges they must consider to determine their cross-border delivery strategy. For U.S. retailers and brands

State of eCommerce Delivery 2018
2018 State of eCommerce Delivery Report – Global Insights

Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery: Metapack Consumer Research Report examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This year’s report reveals how today’s consumers increasingly expect to be able to curate their own delivery experience – determining exactly when,

ship from store whitepaper
Ship from Store Whitepaper

With store closures reaching record levels over the past year, retailers must diversify and find new solutions that match the consumer’s desire for omnichannel shopping and delivery if they are to survive. The Ship from Store model is an innovative way for retailers to respond to the changing delivery landscape by making use of their

state of ecommerce report uk insights
2018 State of eCommerce Delivery Report – UK Insights

Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: UK Market Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This report reveals how today’s UK consumers increasingly expect to be able to curate their own delivery experience

state of ecommerce report north american insights
2018 State of eCommerce Delivery Report – North American Insights

Providing deep insights into what consumers want when it comes to delivery, the 2018 State of eCommerce Delivery Consumer Research Report: North American Insights, examines how the delivery choices shoppers encounter influence the online purchasing decisions they make. This report reveals how today’s US and Canadian consumers increasingly expect to be able to curate their

ship from store infographic
Ship from Store Infographic

With store closures reaching record levels over the past year, retailers must diversify and find new solutions that match the consumer’s desire for omnichannel shopping and delivery if they are to survive. The Ship from Store model is an innovative way for retailers to respond to the changing delivery landscape by making use of their

Unboxing Europe’s Future Delivery Landscape
New Whitepaper: Europe’s Future Delivery Landscape

A Metapack review of the top trends and market developments that will shape the eCommerce value chain of 2020 The retail eCommerce landscape is undergoing an unprecedented wave of innovation and fast-paced change. With disruption becoming the new norm, this Metapack study evaluates the key trends set to influence delivery models and shape the eCommerce value

specified day deliveries up 20% year on year
IMRG Metapack Delivery Index April 2018

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from circa 200 retailers and now represents more than 7 million orders

IMRG Metapack Delivery Index November 2017

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from almost 200 retailers and now represents more than 7 million orders

Free Download: Metapack Consumer Research Report

When it comes to winning and retaining consumers, delivery has the power to make or break the online shopping experience.  Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research. The link between delivery options & basket abandonment Exploring delivery trends in the

IMRG Metapack Delivery Index October 2017

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from almost 200 retailers and now represents more than 7 million orders

IMRG Metapack Delivery Index September 2017

The UK’s online order volumes are tracking exactly as we would expect at this time of year with a slight slow-down ahead of the Christmas peak. That said, we are still 12.4% up on September last year and 15.9% up on the year-to-date and taking the peak effect into account we expect to end with

IMRG Metapack Delivery Index August 2017

UK e-retailer order volumes remain steady at 16% above that of last year with an increasing proportion being sent by Specified / Next Day delivery services. We believe that that this is due to retailer promotion and that the July and August increase in the offer of these services may be to attract and retain

IMRG Metapack Delivery Index July 2017

The volume trend line from June to July is relatively flat but this is an expected adjustment following a strong June performance and poor weather in July. The level of on time delivery is still a cause for concern because, although it has recovered somewhat from last month’s dip, it remains below the level achieved

IMRG Metapack Delivery Index June 2017

This month has performed in line with expectations for the Delivery Index with volume growth of 21% year-on-year. June normally sees an increase as shoppers buy for the summer and the fine weather this year appears to have contributed to a strong performance bringing the cumulative growth for 2017 to 16.5%.# This is likely to

IMRG Metapack Delivery Index May 2017

  After another strong month, volume growth in the UK e-retail market is up 15.5% cumulatively on last year. Next day and specified day delivery services now handle most orders although with potential implications on quality of service levels. Consumer confidence in the UK is keeping average baskets values higher than in previous years, supported

IMRG Metapack Delivery Index April 2017

This month the Delivery Index has provided a record ‘March – March’ increase of 22.7% in delivery volumes, pushing well ahead of our 11% full year growth forecast to give 16.5% for the first quarter. Coupled with improving order values, especially in the UK, this can be taken as a sign of current consumer confidence.

IMRG Metapack Delivery Index March 2017

A strong year-on-year volume growth of 15.8% has moved us ahead of our 11% rolling forecast for 2017, to 13.3% for the first two months of the year. We have seen the highest use of Specified Day (including Next Day) delivery services of any February since the start of the index and without a seasonal

IMRG Metapack Delivery Index January 2017

2016 confirmed that online peak is happening earlier, with December recording only a 4.5% growth on November, compared with 14% in 2015. Black Friday sales in the last two weeks in November has flattened and extended the online peak. As a result, the e-logistics supply chain is better able to cope with demand and has

IMRG Metapack Delivery Index December 2016

As we approach the end of 2016 the volume of orders dispatched by UK retailers is exactly as expected and tracking slightly above our 12% year-on-year forecast. Average basket values are generally falling although Non-EU destinations seem to be more resilient, because their currencies seem to be stronger than the euro against sterling. In the

IMRG_MetaPack_Delivery_Index_Nov2016
IMRG Metapack Delivery Index November 2016

  This month’s 13.4% increase on September has created an 11.8% increase on October last year and 12.7% cumulative growth for the 10 months of 2016 Standard services are most popular in the run up to peak but this year the gap with Next Day is much smaller as retailers use delivery offers to attract

Keep track of 2016’s peak period

Each year Metapack produces benchmarking reports to help the industry understand how peak deliveries are shaping up. The Peak Profile Index and Carrier Performance Heat Map are updated weekly to help you keep track of Christmas peak.

Delivery Index Oct16
IMRG Metapack Delivery Index October 2016

The UK’s e-retail volume growth is still on track to beat the 12% start of year forecast, currently standing at 12.8%. Quality of service is giving some small cause for concern with both on time and first time delivery rates declining a little this month. However, of most concern is average order values which have

Delivery Index Sep2016
IMRG Metapack Delivery Index September 2016

August has delivered a recovery in volume growth following a disappointing July and overall in 2016 the UK’s retailers have dispatched 13.2% more parcels through UK carriers than for the same period last year. If this rate of growth continues we can expect a total of 1.2 bn parcels for the full year. As a

Deliver-Index-August2016
IMRG Metapack Delivery Index August 2016

Growth in UK volumes of only 1.1% in July; a month that usually delivers a mini-peak in the volume of e-retail orders. Average order values have recovered slightly on last month, mainly driven by an increase in sales to EU shoppers. Within the UK the increase in the use of Next Day services continues; despite

Metapack-IMRG-index-July2016
IMRG Metapack Delivery Index July 2016

Volume growth stalled when compared to last year, possibly due to a slow-down in sales in the last week of June following the referendum result. However, June 2015’s higher growth rates immediately followed the general election and were inflated as a result. When comparing this June’s growth against previous years, 2016 is not so unusual.

IMRG Index June 2016
IMRG Metapack Delivery Index June 2016

May 2016 continues the trend of year-on-year improvement for the UK’s e-logistics sector with volume growth up 25.2% on May 2015 and on time delivery / attempted delivery quality almost a full % point up on the same time last year. The June 2016 IMRG Metapack UK Delivery Index covers the period to the end

Download a free copy of this report by Retail Week and Metapack

Delivery is a crucial differentiator in the retail battle, a key element in driving website conversion and customer satisfaction. But how should eCommerce and Supply Chain teams collaborate to create a winning delivery strategy?We partnered with Retail Week to conduct a series of exclusive in-depth interviews with leading retailers, revealing the latest insights to help

Guest Podcast – Key Takeaways from The Delivery Conference

Guest Podcast from Chloe Thomas of eCommerce Masterplan Last week I attended the Metapack’s “The Delivery Conference” in London. It was a fascinating day listening to some of the UK’s (and world’s) biggest retailers explain what they’re up to and how they got to where they are. Including ASOS, Marks and Spencer, John Lewis, and

The Delivery Conference 2016 – Patrick Wall

The Delivery Conference is the leading event dedicated to eCommerce and Delivery. In his opening Welcome, Patrick Wall CEO and Founder of Metapack provides insight into peak performance and reviews the disruptive forces and powershifts that are shaping the delivery landscape. The Delivery Conference 2016 – Patrick W

IMRG Metapack Delivery Index November 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Christmas 2015 Logistics Update

The Black Friday weekend will likely be the period that sees the highest volumes of activity, though it is worth keeping in mind that the Christmas shopping period is actually comprised of multiple ‘mini-peaks’ that must also be planned for carefully. This report provides a review of how industry is preparing for peak, as well

Delivering Consumer Choice: Report

To build a successful eCommerce business, retailers must understand what their customers want from delivery. With 96% of consumers saying they would shop with a retailer again following a positive delivery experience – the opportunity is huge.  We surveyed 3,000 consumers from the ages of 18 through to 65 across the UK, US, France, Germany, Spain and

Delivering Consumer Choice: Infographic

As consumer expectations continue to rise, it is up to the retailers to develop eCommerce strategies that deliver positive experiences, every time. To complement our latest report, Delivering Consumer Choice: 2015 State of eCommerce Delivery, we have created an infographic that provides a high level snapshot of today’s delivery landscape.

IMRG Metapack Delivery Index October 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 200 retailers and now represents more than 6 million

Competition and Cooperation in the Cross Border eCommerce Ecosystem

The latest figures suggest that global eCommerce is growing at 15% year on year with the Cross Border component contributing an even more significant uplift, this comes at a time when most postal parcel volumes are only growing at around 3 to 7% per annum.Post is losing market share.The explosive growth in Cross Border eCommerce

IMRG Metapack Delivery Index September 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index August 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index July 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

The Retailer’s Dilemma: Fast, Convenient & Cost-Effective Delivery

As the retail industry increasingly sees delivery as a key differentiator in exceeding consumer expectation, retailers such as Amazon, Asos, John Lewis and others are looking at innovative ways to make delivery cheaper and more convenient for customers. With this move towards convenience and speed, same-day delivery has increasingly come into the spotlight.But,  in the scramble to

IMRG Metapack Delivery Index June 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index May 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index April 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index March 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index February 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index January 2015

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index December 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index November 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

Delivering Consumer Choice

The digital environment is constantly changing – and fast. Consumer requirements and behaviours are evolving too. We not only offer you the tools to keep up, but in this report we’re lifting the lid on what your customers want, both now and in the future.To test our belief that delivery experience has a profound impact

Boost eCommerce Revenue through Delivery

Fulfillment of online orders continues to be a challenge for retailers. Retailers are beginning to acknowledge the significant impact fulfillment has on customer satisfaction and repeat purchase, yet the customer experience is in the hands of their carrier partners. In this study, Forrester conducted an online survey of 101 retailers across France, Germany, and the

IMRG Metapack Delivery Index September 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index August 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index July 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index June 2014

The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5 million

IMRG Metapack Delivery Index May 2014

After a strong start for the year, we had to revise our year volume forecast. Initially at 12.5%, the cumulative year on year growth suggests that a figure between 16% and 19% has become achievable. Download the complete Index  on the right.

IMRG Metapack Delivery Index April 2014

  The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 5

IMRG Metapack Delivery Index March 2014

Valentine’s Day produced a spring peak in Specified Day (including Next Day) deliveries. Furthermore, cross-border volumes began increasing once again, especially to non-UK destinations such as the US and Australia Download the complete Index on the right.

IMRG Metapack Delivery Index February 2014

As Christmas passed, more cost-conscious shoppers returned to using Economy services with longer delivery times. Quality of service for on time delivery or attempted delivery recovered well following the volume heavy peak. Download the complete Index on the right.