The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from almost 200 retailers and now represents more than 7 million orders in any single month and £5 billion order value in any 12 months.
The UK’s online delivery volume continues to track at 16% year-on-year growth for the year-to-date and, allowing for the impact of peak, this will result in a year end growth of 16.9% with 1.33 billion orders dispatched by UK retailers through UK carriers.
This volume is now equally split between Economy and Specified Day (including Next Day) services but the higher volume of specified day delivery means that more deliveries appear to be failing their ‘on-time’ promise, being carded or not delivered due to a problem in locating the address.
As we have yet to feel the full force of the 2017 peak, an on-time performance figure for October as low as 87.2% gives considerable cause for concern.
On a more positive note, average order values are holding up well and although foreign exchange rates will have something to do with this, the UK basket values are higher than ever before for October.