Delivery Index Oct16

  • The UK’s e-retail volume growth is still on track to beat the 12% start of year forecast, currently standing at 12.8%.
  • Quality of service is giving some small cause for concern with both on time and first time delivery rates declining a little this month.
  • However, of most concern is average order values which have fallen by 13% on the same month last year; impact felt across all destinations.

The IMRG Metapack UK Delivery Index is designed to enable the e-retail industry to track a range of key benchmark metrics including parcel volumes, order values, delivery services employed and destinations served.  The information presented is aggregated from a consistent sample of Metapack’s extensive dataset, covering over 200 retailers and an average of more than 6m orders in any one month representing £4b in order value in any 12-month period.