This month the Delivery Index has provided a record ‘March – March’ increase of 22.7% in delivery volumes, pushing well ahead of our 11% full year growth forecast to give 16.5% for the first quarter.
Coupled with improving order values, especially in the UK, this can be taken as a sign of current consumer confidence. It appears that the impending triggering of article 50 at the end of the month did not worry shoppers and the budget at the start of the month has not dampened demand either.
The level of ‘on time’ delivery performance is returning to expected levels for this time of year despite high levels of specified day / next day deliveries, as carrier networks get to grips with the change in service mix.
The IMRG Metapack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 6 million orders in any single month and £4 billion order value in any 12 months.