{"id":686706,"date":"2025-04-23T00:00:00","date_gmt":"2025-04-23T00:00:00","guid":{"rendered":"https:\/\/www.metapack.com\/stories\/global-3pl\/"},"modified":"2026-02-17T15:47:19","modified_gmt":"2026-02-17T15:47:19","slug":"global-3pl","status":"publish","type":"stories","link":"https:\/\/www.metapack.com\/fr\/customer-stories\/global-3pl\/","title":{"rendered":"Global Logistics Leader Transforms Carrier Management to Drive Growth"},"content":{"rendered":"\n<p>One of the world&#8217;s largest contract logistics providers, managing over $9 billion in annual revenue, faced a critical turning point in its carrier management strategy.<\/p>\n\n\n\n<p>With its UK division representing 40% of its global operation, the third-party logistics (3PL) identified a significant opportunity: while its customers spent hundreds of millions annually on carrier contracts, only a small percentage flowed through its managed services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-challenge\">Challenge<\/h2>\n\n\n\n<p>The logistics provider was at a crossroads with its existing carrier management system. Despite having a functional core platform, its team grappled with inflexible additional modules and inadequate reporting capabilities, crucial elements for a business of its scale.<\/p>\n\n\n\n<p>Its customers&#8217; direct carrier integrations were becoming increasingly problematic, requiring substantial resources to maintain and introducing operational risks, particularly in an increasingly volatile market.<\/p>\n\n\n\n<p>As a 3PL, it needed a solution that could consistently deliver results, work cost-effectively, and operate with minimal disruption to both its customers and operations. The challenge was finding a partner who understood the unique complexities of the 3PL&#8217;s business model.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-solution\">Solution<\/h2>\n\n\n\n<p>Working closely with the 3PL, Metapack developed a comprehensive transformation programme that went beyond traditional carrier management. <strong><em>&#8220;Rather than try to squeeze us into a convenient box, the team actively listened to our needs as a 3PL customer and came to the party with solutions,&#8221;<\/em><\/strong> explains the Head of Carrier Management.<\/p>\n\n\n\n<p><strong>The solution included:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A bespoke commercial framework designed explicitly for 3PL operations.<\/li>\n\n\n\n<li>A unified carrier management platform that could be easily replicated and scaled globally.<\/li>\n\n\n\n<li>Streamlined integration methodology for rapid deployment.<\/li>\n\n\n\n<li>High-performance APIs supporting automated warehouse operations.<\/li>\n\n\n\n<li>Dedicated professional services support.<\/li>\n\n\n\n<li>A comprehensive sales enablement programme.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>&#8220;This partnership has seen Metapack develop a completely new commercial and operational process to support the needs and complexities of a 3PL,&#8221;<\/em><\/strong> notes the customer.<\/p>\n\n\n\n<p><strong><em>&#8220;Strong focus, dedicated teams and a compelling commercial proposition have all served to stimulate and incentivise growth in the use of the Metapack platform.&#8221;<\/em><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Metapack Shipping Software\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/TTDyT0I8Dwg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results\">Results<\/h2>\n\n\n\n<p>The transformation delivered significant impact over a 30-month period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Platform stability improved significantly, enabling rapid adaptation to industry-wide challenges.<\/li>\n\n\n\n<li>Carrier service implementation speed increased by 300%.<\/li>\n\n\n\n<li>13 new customer wins.<\/li>\n\n\n\n<li>Annual parcel volumes are projected to reach over 20 million, with average volume growth at 69% YoY.<\/li>\n\n\n\n<li>Reduced project implementation times and associated costs.<\/li>\n\n\n\n<li>Higher conversion rates on new business proposals.<\/li>\n\n\n\n<li>Enhanced visibility into customer carrier operations.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>&#8220;The Metapack solution works 100% of the time, giving complete confidence and peace of mind&#8221;<\/em><\/strong> states the customer.<\/p>\n\n\n\n<p><strong><em>&#8220;The team at Metapack have worked alongside us to build a 3PL proposition which works for both parties. Always happy to engage, they regularly join us in discussions directly with our customer base, or alongside us when bidding for new business.&#8221;<\/em><\/strong><\/p>\n\n\n\n<p>Most importantly, the partnership continues to evolve. As the customer explains: <strong><em>&#8220;Most critically, for a 3PL, Metapack haven&#8217;t rested on their laurels and the proposition continues to develop with the changing needs of our business and customer base.&#8221;<\/em><\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Most critically, for a 3PL, Metapack haven&#8217;t rested on their laurels and the proposition continues to develop with the changing needs of our business and customer base.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Rather than try to squeeze us into a convenient box, the team actively listened to our needs as a 3PL customer and came to the party with solutions.&#8221;<\/p>\n","protected":false},"featured_media":686716,"menu_order":0,"template":"","meta":{"_acf_changed":false},"story-cats":[],"class_list":["post-686706","stories","type-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.2) - 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